Communications Specialist

• Help current students feel informed, supported and confident throughout their journey at Swinburne
• Full-time, fixed-term parental leave backfill until May 2027
• HEW 6 salary + 17% super hybrid working options

About the Role

Join a dynamic, student-centred team where you’ll play a pivotal role in shaping and delivering communications for current students across the student lifecycle. This is a great opportunity for someone who enjoys blending strategy, creativity, writing, personalisation and data to deliver communications that make a real difference.

Reporting to the Manager, Student Information and Communications, the Communications Specialist plays a key role within a team that partners with the business to deliver high-quality, strategically aligned communications and content for defined audience segments.

Working closely with Student Experience colleagues and Swinburne service areas, you will plan, develop and implement communications and content across multiple channels. You’ll play an important role in helping current students get the right message, at the right time, in the right channel. You’ll also help ensure our communications are delivered with consistency, quality and alignment to Student Experience priorities, while supporting student engagement, retention, brand and reputation outcomes.

About You

You’re a thoughtful and capable communications specialist who knows how to balance audience needs, stakeholder expectations and operational delivery. You’re comfortable moving between planning and hands-on execution, and you bring energy, judgement and a strong eye for detail.

To be successful in this role, you will bring demonstrated experience in the following key accountabilities:

• contributing to the development and execution of communications plans aligned to organisational objectives 
• planning, building and executing targeted communications across multiple channels, including web, eDMs, SMS, and other digital platforms 
• building and delivering email marketing campaigns using an enterprise-level marketing automation platform (e.g. Adobe Campaign Standard, Salesforce, Marketo or similar) and applying segmentation and dynamic content to personalise communications 
• writing and editing clear, accurate and on-brand communications for diverse audiences and channels 
• using data, metrics and insights to measure effectiveness and drive continuous improvement in communications activity 
• building strong, collaborative relationships with stakeholders and working effectively across teams to manage competing priorities and deadlines. 

Experience in tertiary education, student lifecycle communications, and communications platforms such as Adobe Campaign Standard or similar is desirable. 

Qualifications

• A degree in communications or a related field with relevant experience, or an equivalent combination of education, training and experience 
• A valid Working with Children Check, or the ability to obtain one prior to commencement 

About Swinburne University of Technology? 

Swinburne’s strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research. 

Our Ad Astra strategy is the cornerstone of Swinburne’s bold ambition to lead globally in technology-driven education and research. This strategy positions us to create transformative solutions, empower learners, and partner with industry to thrive in an ever-changing world.    

What We Offer You! 

• Work your way with flexible working arrangements, including hybrid options and generous parental leave to support a balanced lifestyle.?
• Exclusive staff discounts, including discounted Medibank health insurance, 50% off Swinburne courses and other partner offers.
• Swinburne offers 17% super and salary packaging options, including car leasing and extra super contributions.

Want to learn more? Head over to our benefits page! 

To Apply? 

Please submit your CV and cover letter addressing the Key Selection Criteria and your suitability for this position.??

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

Please Note: Appointment to this position is subject to passing a Working with Children Check.

If you are experiencing technical difficulties with your application, please contact the Talent Acquisition team at talentacquisition@swin.edu.au

Applications Close: Monday 27th April 2026 at 11:00pm 

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.

Diversity, Equity and Inclusion

Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.

Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.

We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.

We support applicants with disabilities. Adjustments can be requested at any time during the recruitment process. For Reasonable Adjustment requests, including accessible formats for the PD, application form or any other document, please contact DCR@swin.edu.au or call +61 3 9214 3550.

Please note the above number and DCR email address are for disability or reasonable adjustments queries only. General enquiries about the role can be sent to the Talent Acquisition team at talentacquisition@swin.edu.au (general enquiries will not be answered by phone). 

Victoria’s Commitment to Action: Improving international student employment outcomes. 

As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates. ? 

_As a Circle Back Initiative Employer, we commit to responding to every applicant._ 

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