Job Responsibilities
The Communications Specialist, in the Office of Admissions, answers and transfers calls and performs advanced operator functions. Aids in cultivating a positive image in the community and general public for the college, ensuring accurate and effective flow of communication between Trident Technical College and the public.
- Performs advanced operator functions by answering and processing telephone calls on a multi-line system and provides exceptional customer service and information in a friendly, efficient, and professional manner. Receives and forwards calls to appropriate departments, ensuring callers reach the right people or are forwarded to public safety.
- Triages caller requests for information. Answers questions and recommends corrective services to address customer needs. Triages calls & either routes calls as requested, answers basic questions, ascertains & transfers to appropriate internal service-provider, or obtains caller's contact information & ensures an appropriate service-provider follows up w/caller.
- Provides routine, non-interpretive information upon request and stays updated on daily campus and site activities to respond to callers and provide current campus information. Remains familiar with the college website, on-campus education partners, and college-hosted events in order to provide direction and service to callers upon request.
- Performs receptionist and other duties as assigned. Serves on selected committees as requested.
Minimum and Additional Requirements
A high school diploma and experience in one of the following areas: communications, switchboard exchange operations, clerical accounting, billing, or working with the general public.
Preferred Qualifications
- High school diploma and two (2) years of experience in communications, switchboard exchange operations, clerical accounting, billing, or working with the general public.
- Excellent customer service skills and the ability to communicate clearly and effectively.
- Knowledge of telephone equipment, telecommunications practices, and relevant computer programs.
- Ability to establish and maintain effective working relationships with students, faculty, staff, and community members.
- Ability to work independently, exercise sound judgment, and perform efficiently and accurately in a fast-paced environment.
- Demonstrated reliability, customer focus, problem-solving ability, and communication proficiency.
- Ability to work a flexible schedule, including occasional evenings and weekends as needed.
Additional Comments
To be considered for this position, applicants MUST complete the online SC State Jobs Employment Application. This position is open until filled.
Unofficial transcripts may also be attached, mailed to (Human Resources, PO Box 118067 Charleston, SC 29423), or faxed 843.574.6682 to the Human Resources Office by the deadline date and time. Official transcripts are required upon offer of employment.
Resumes are NOT reviewed for qualifications. Incomplete applications will not be considered. For assistance, contact Human Resources at 843.574.6201.
Employment applicants may be subject to a background check. Failure to consent to a background check will result in the removal of your application from further consideration. Background checks are conducted in compliance with the Fair Credit Reporting Act (FCRA).
Trident Technical College is an equal opportunity institution and does not discriminate in the admission or employment on the basis of race, gender, color, national or ethnic origin, age, religion, disability, marital status, veteran status, sexual orientation, gender identity, or pregnancy.
Organization
Trident Technical College's vision is to be the leading force for educational opportunity and economic competitiveness in the communities we serve.
Trident Technical College is a public, two-year, multi-campus community college that provides quality education and promotes economic development in Berkeley, Charleston and Dorchester counties.
An open-door institution of higher education, the college serves approximately 17,000 traditional and nontraditional curriculum students who have a wide variety of educational goals, from personal enrichment to career development to university transfer. To help students meet their goals, TTC offers university transfer associate degrees and applied technical associate degrees, diplomas and certificates. The curriculum includes programs in arts and sciences, agriculture, business, computer technology, engineering technology, health sciences, industrial technology, and public service. TTC students draw on knowledge from a broad range of disciplines to develop the communication and critical thinking skills that are fundamental to lifelong learning.
TTC further promotes economic development through continuing education courses; customized education and training for business, industry and government; and a variety of employment training programs.
TTC is committed to being accessible and responsive to community needs. To foster student success, TTC provides developmental education and comprehensive student services. In addition to traditional instruction, TTC's flexible course offerings and alternative delivery methods, including online instruction, enable more members of the community to pursue higher education.
This is a Preview Listing…
You must sign in to see the full job description, and to apply.
Manage / Upgrade this job to a Full Job Listing.
Find Your Best Opportunity
Tell them AcademicJobs.com sent you!