Community and Student Engagement Specialist

POSITION SUMMARY

This position is responsible for providing clear communication and support to customers, while ensuring the customer has a high-quality experience. Employee will possess knowledge of and educate students and customers on all aspects of Enrollment Services and the College specifically admissions, enrollment, student finance, and financial aid.

ESSENTIAL FUNCTIONS

• Serve as the first point of contact to greet customers in an appropriate manner using various methods including in person, on the phone, via email and live chat
• Create student accounts and update student information in applicable information systems.
• Assist students in accessing and navigating their self-service portal, applying to a program, understanding admission program requirements, scheduling appointments, enrolling for courses, etc.
• Assist students in understanding the financial aid process and completing required documentation as well as analyzing accounts to determine charges for services, collect payment, arrange for billing, etc.
• Use coaching framework to assess student and customer needs, offer clear communication of resources and processes, and engage in dialogue to ensure customer understanding of action plan or referrals to other departments as deemed necessary.
• Assist in maintaining an accurate team information sharing system. Utilize resources and internal systems to resolve customer inquiries.
• Participate in recruitment and retention of student initiatives.
• Collaborate with cross-functional teams to provide a seamless customer experience.
• Provide additional support to Enrollment Services department deemed necessary for student success.
• Provide additional support for site-specific projects, work, and events.

MINIMUM QUALIFICATIONS AND WORK EXPERIENCE

• Associate's degree
• Two years related experience.
• Microsoft Office Suite, specifically OneNote and Outlook, Instant Messaging, and data management system (Workday preferred).

An equivalent combination of education and work experience may be considered.