"Community Center Manager"

Department Summary

Michigan Housing is an actively engaged unit within Student Life Auxiliary Services within the Division of Student Life. Michigan Housing serves approximately 11,500 students: 9,100 undergraduate and 2,300 graduate and professional students and their families. Although first-year students are not required to live on campus, historically 96-98% of all new first-year students choose to live on. Currently, the M Housing portfolio consists of 19 residential facilities including traditional residence halls, apartments, and other living options located in communities on north and central campuses in Ann Arbor. In Fall 2026, 5 new residence halls housing 2,300 undergraduate students and a new 822-seat dining facility will open to continue M Housing's strong tradition of providing affordable housing options and services for U-M students. Michigan Housing's Operations department consists of 23 full-time staff members and over 200 student staff members managing housing operations responsibilities, including housing occupancy, housing applications and contracts, semesterly transition logistics, residential community center management, and housing parking permit management.

Position Summary

Reporting to an Assistant Director, Community Operations, the Community Center Manager (CCM) position is essential to the core mission of the Michigan Housing Operations department as it provides leadership at two or more Community Centers (CC) at the residence halls and apartment communities. This role will support front desk operations, supervise hourly student desk workers, administer financial functions, manage room reservations and audit secure access activities. The CCM supervises the hourly student employees at the CC, manages day to day operations, and collaborates with building staff on all pertinent facility matters to deliver an excellent residential experience for all residents. This work supports and maintains the positive, multicultural, and learning centered environments we foster in Housing through the lens of inclusive excellence.

60% Administration

Manage the Community Center (CC) overseeing all aspects of the CC schedule and operations to include: administering financial operations including budget reconciliation and student billing, using M-Pathways systems; managing room and building access, monitoring and reporting security practices for an electronic access system for over 1000 student rooms; establishing procedures and coordinating mail and package distribution. Lead the implementation of the move-in and move-out processes including projected withdrawals and extended stay requests. Participate in building and department meetings and working groups. Collaborate in the overall management and building a working team of a student residence that houses over 1000 residents with a building team that consists of staff related to facilities, residential dining services, conferences, security staff (and other building specific staff e.g. living-learning communities) and responsible for coordinating regular and consistent meetings with this staff.

10% Communication

Managing communications related to MHousing procedures such as room changes, the student housing sign-up processes, solicitation requests, distribution of postings, room reservations, and coordinate services to enhance the student experience. Work collaboratively with Housing departments in daily work and may assist in managing tasks/processes within other Housing units. In twelve-month communities, facilitate data management related to term transitions and share in a timely manner with partner departments (Housing Information and Facilities). Actively develop liaison relationships with other units across Student Life. Coordinate communications of a confidential nature to various entities as necessary and required. Communicate and explain University policy and procedures including the Community Living Standards and the Housing Student Conflict Resolution process. Foster an atmosphere of respect for individual growth and support community engagement values, encouraging safety and security. Serve as a resource to students in ways that positively enhance their learning experiences both in and out of the classroom. Refer students to appropriate University and community resources related to questions that may be both personal and academic in nature. Meet with individual students regarding personal and community concerns and Housing procedures.

30% Supervision

Select, train, supervise, and assign work for student desk workers. Establish and facilitate on-going training that focuses intentionally on individual and group development, involving team building, quality service principles, communication, and crisis response. Plan and facilitate staff meetings. This role receives supervision from an Assistant Director.

Required Qualifications

Associates Degree or High School Diploma/GED and four years of work experience. Minimum 1 year administrative experience. Strong interpersonal communication skills, both written and oral, in working with diverse populations of students and staff. Experience facilitating community building in a multicultural, student learner-centered environment is highly preferred. Success working with a diverse undergraduate student population. A commitment to social justice. The ability to multitask in the face of competing demands. The ability to be a consensus builder and make decisions in a timely manner.

Position Criteria

Competency for training and supervising others. Extent of multicultural competence integration in administrative procedures. Interpersonal communication skills. Level and extent of administrative experience in finance management. The ability to maintain open dialogue with students and staff as well as the ability to nurture an atmosphere of collegiality, inclusiveness, shared responsibility and collective accomplishment. Demonstrated ability to work autonomously as well as part of a larger team is necessary.

Financial/Budgetary Responsibility

If the job requires the incumbent to have financial responsibility, please identify what type of financial responsibilities they have oversight over such as administration, authorization, reconciliation, tracking, etc. State budget oversight and the amount.

Working Conditions

This position requires on-site work on multiple sites on the University of Michigan - Ann Arbor campus. Some nights and weekends may be required.

Physical Requirements

May need to move packages of up to fifty pounds to and from various areas in the community, including shelving units, package storage locations, and mailrooms.

Direct Reports

The Community Center Manager directly supervises up to 25 student staff and works to select, train, supervise, and assign work, in relation to the Community Center up to 90 Student Staff.

Additional Information

This role may have reporting obligations under Title IX and Clery. Authorization to work in the U.S. is a precondition of employment and applicants for this position will not be sponsored for work visas. Salary may vary depending on qualifications, experience, and education of the selected candidate. Relocation will not be offered for this role. This position is included in the bargaining unit represented by the University Staff United (USU), which represents bargaining unit members in all matters with respect to wages, benefits, hours and other terms and conditions of employment.