Provides on-going training to student employees to develop
leadership skills and enhance competencies essential to their
positions;
Educates and holds staff accountable to all University
policies, Housing and Residence Life policies, and HRL student
staff expectations;
Plans and implements staff development to aid student employees
in creating positive team dynamics that foster collaboration and
problem-solving skills;
Supervises and supports student employees in their
administrative assignments, ensuring accuracy, timeliness, and
completion;
Provides opportunities for staff to receive feedback on the
quality and effectiveness of their work, to support
development;
Formally evaluates the performance of student employees during
the fall and spring semesters, to assess effectiveness;
Leads weekly staff meetings with student employees in assigned
area for team development and information sharing/gathering;
Conducts bi-weekly one-on-one meetings with student employees
for resident and student staff updates and addressing
concerns/questions to ensure resident and staff success;
Develops and maintains staff awareness of campus/community
issues through training, programming, individual contacts, and role
modeling;
Recruits, interviews, evaluates, selects, and on-boards student
staff candidates for all HRL hiring processes; and
Supports any Residential Learning Communities (RLCs) in
assigned residential area and engage in ongoing collaboration with
respective academic and University Life partners.
Student Support and Development
- Addresses incidents of inappropriate behavior in or around the
residence halls using an educational and developmental
approach;
- Serves as a hearing officer to effectively resolve cases of
student misconduct and violations of the Code of Conduct and/or
Resident Student Handbook;
- Assists students with academic, vocational and personal
concerns to support students in overcoming challenges and achieving
success;
- Connects students with on-campus resources when appropriate to
help them succeed academically, personally, and/or socially;
- Manages situations involving various psychological, emotional,
medical or other safety related incidents in the residential
community;
- Collaborates with appropriate campus resources to properly
support students and provide adequate resources;
- Participates in the evening, weekend, and holiday duty rotation
to ensure adequate coverage and support for on campus students in
crisis;
- Directly responds to on-campus emergencies and student crises
as needed, to ensure student safety and support;
- Actively participates in cultivating an environment that
supports the well-being of residential students through various
university initiatives, committees, and events;
- Develops and maintains positive relationships with both
residents and HRL staff that encourages on-going communication,
mutual support, and respect; and
- Supports university-wide initiatives focused on student
retention and early intervention efforts.
Community Development and Programming
- Implements the student engagement model within assigned area to
address the developmental needs of specific student
populations;
- Designs proactive approaches to involve students in creating
community values and engaging in ethical standards such as respect,
courtesy, appreciation of differences, and civility;
- Coordinates and participates in department-wide and
university-wide events such as Welcome back Events, Block Parties,
Family Weekend, Orientation, Admissions events, and other programs
as assigned;
- Engages instructional faculty, RLC stakeholders, and other
university partners in community events and overall residential
curriculum plan for assigned area; and
- Accurately tracks community development efforts and assessment
data as requested by the Assessment Coordinator or HRL Leadership
Team.
Administrative Duties, Collaborations, and
Partnerships
- Attends and participates in staff development activities as
outlined by the department and attends regularly scheduled HRL and
University Life meetings, to receive departmental and divisional
updates, expectations, and guidance;
- Conducts regular community walk-throughs of assigned residence
hall(s) to detect any maintenance or facilities concerns;
- When necessary and appropriate, utilizes the damage billing
protocol outlined in the student Housing Agreement, to ensure
appropriate, consistent, and fair billing practice for student
damages incurred in the residence halls;
- Maintains all appropriate documentation related to facilities
management and inventory control, conducts equipment and building
inventories on a regular basis, to ensure student safety and
building maintenance and upkeep;
- Ensures timely and accurate documentation of all student
interactions and processes as needed such as incident reports,
student conduct meeting notes, student care reports, etc.;
- Maintains accurate records regarding all purchases and budget
reconciliations as required, to ensure compliance with financial
policies and support effective budget management;
- In conjunction with Environmental Health & Safety, assists
in the execution of fire drills and health and safety inspections
as scheduled by HRL;
- Manages community and roommate agreements for all students in
assigned residence halls, to aid in setting community expectations
and mitigate potential conflict factors;
- Actively supports and complies with all university policies,
department regulations, vision, and goals, to contribute to the
overall success of the department;
- Serves in an assigned committee role to support other units
within HRL or University Life, such as Mason Well-Being
Initiatives, University Career Services, summer operations,
etc.;
- Maintains a visible presence in the residence halls as a
live-in professional and engages in positive, professional
interactions with students after business hours to promote
community development;
- Maintains positive relationships with other university
departments (i.e., University Police, Student Involvement,
Counseling and Psychological Services, Student Support and
Advocacy, etc.);
- Assists in the recruitment and selection of Housing and
Residence Life staff through participation in search committees, to
ensure qualified and appropriate staff are selected for the Housing
and Residence Life team, and participates in Divisional hiring
search committees as available to support broader staffing efforts
across the division;
- Supports and assists in the implementation of summer projects,
including but not limited to summer housing operations, training,
annual policy and procedure assessment/review, orientation, etc.;
and
- Assists in fulfilling duties for vacant positions on the
Residence Life team or within the department when necessary and
appropriate.
Unit & Division Support/Service
- Engages in assessment and reporting as needed;
- Actively supports and complies with all university policies,
HRL regulations, department vision and goals;
- Attends and actively participates in divisional all-staff
meetings, trainings, and other mandatory events, including
in-person events, to stay informed, support professional
development, and contribute to a cohesive and effective team
environment across University Life;
- Acts as essential personnel in times of emergency and at
critical times, to ensure safety, manage crises, and provide
necessary support; and
- Performs other related duties as assigned by the direct
supervisor and/or HRL Leadership Team, to achieve broader unit and
departmental goals and support the team.
Required Qualifications:
- Master’s degree in related field or equivalent combination of
education and experience;
- Previous leadership experience as an undergraduate and/or
graduate student within a residential and/or university setting, or
professional leadership experience in a college or university
environment;
- Demonstrated interpersonal, oral, and written communication
skills with the ability to communicate and engage effectively with
varying audiences of constituents and departmental
stakeholders;
- Demonstrated collaborative skills with the ability to build
partnerships, share knowledge, and contribute to team
effectiveness;
- Demonstrated organizational and problem-solving skills with the
ability to navigate complex challenges;
- Ability to apply discretion when handling sensitive information
and making decisions within policy guidelines; and
- Ability to manage teams effectively and promote professional
development within the team.
Preferred Qualifications:
- Previous experience in a live-in housing and residence life
position;
- Undergraduate and/or graduate student staff supervision
experience;
- Ability to build relationships with students, families, staff,
and community partners;
- Ability to exercise sound judgment and work autonomously in
managing community operations; and
- Ability to plan, coordinate, and execute multiple simultaneous
projects and events effectively.
Instructions to Applicants:
For full consideration, applicants must apply for
Community
Director at
https://jobs.gmu.edu/.
Complete and submit the online application to include three
professional references with contact information, and provide a
resume and cover letter for review.
Posting Open Date: October 5, 2026
For Full Consideration, Apply by: October 19, 2026
Open Until Filled: Yes
Mason Ad Statement
George Mason University is a nationally ranked R1 research
university committed to creating a more just, free, and prosperous
world. With 40,000 enrolled students, George Mason is the largest
and most diverse public research university in Virginia, offering
degree programs at the master's, doctoral, and professional level,
along with certificates and credentials.
George Mason fosters an All Together Different environment for
students, faculty, and staff, driven by our core beliefs. We
believe in inclusivity over exclusivity; we believe in advancing
our mission by being willing to take risks, not avoiding them; and
we believe our best work is possible when we apply our diversity of
origin, identity, circumstance, and thought.
Equity Statement
George Mason University is an equal opportunity/affirmative action
employer, committed to promoting inclusion and equity in its
community. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, age, disability or
veteran status, or any characteristic protected by law.
Campus Safety Information
Mason’s Annual Security and Fire Safety Report is available at
http://police.gmu.edu/annual-security-report/
