Community Manager II (Crossing Pointe South)

Summary: The Community Manager 2 is responsible for full cycle property management job duties, including marketing and leasing, member management, regulatory compliance, financial management, reporting and data entry, and maintenance direction in coordination with the Regional Maintenance Supervisor. The Community Manager 2 completes these job duties or assigns to supervisors under their supervision and guidance.

The Community Manager 2 sets and meets goals and key performance indicators (KPIs) focused on NOI, occupancy, revenue, collection rate, member satisfaction, compliance requirements, employee satisfaction, and accuracy/response time to maximize property performance and support to members.

Properties aligned with the Property Rehabilitation Project have multi layers of funding that include HOME, Tax Credit, and PBV units. The Community Manager 2 manages larger properties that are tax credit or market rate, multi-site communities, or smaller communities that are more complex subsidies.

Essential Job Duties are performed with strict adherence to Maiker standards, policies, and procedures, and to local, State and Federal laws and regulations. Other job duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Marketing and Leasing
Develop and implement marketing plan and leasing plan for community
Direct marketing and management of all housing rental applications
Interview prospective members and perform required verifications to comply with Low Income Tax Credit Program, HUD 4350.3 Occupancy Handbook, and HOME program
Show prospective members apartment models and/or available apartments
Provide information on nearby schools, shopping, recreation, and public transportation
Lease apartments, collect required security deposits, and complete lease paperwork

Member Management
Maintain occupancy levels and rent revenues per established metrics
Collect all rents including delinquent rents, maintain uncollected rents below 2-3%
Investigate and resolve member complaints, support staff to resolve ongoing complaints
Inspect vacated apartments to determine needed repairs or maintenance
Comply with all multi-family housing laws including the Fair Housing Act and ADA
Oversee entire eviction process
Comply with all multi-family housing laws including the Fair Housing Act and ADA
Oversee entire eviction process
Direct and plan for themes/events with Assistant Community Manager and Leasing Consultant
Partner with Maikers Family and Community Vitality (FCV) Team to create an environment of belonging and connection among community members
Partner with Maikers FCV Team to work towards housing stability for all community members
Where required, oversee the entire eviction process
Financial Management
Achieve expected NOI at property, and assist in achieving all Maiker property management goals and other department goals
Present recommendations to DPO/MPO to better maximize property performance
Work with DPO/MPO to develop annual operating budget, gain approval for exceeding budget
Prepare and submit all reports as required, including Monday Morning Reports, 4P reports, monthly financial reports, and market surveys
Enter accurate and timely financial, community and member data into Maikers data management system

Maintenance
With Regional Maintenance Supervisor, direct and coordinate activities of maintenance staff engaged in plumbing or electrical repair, painting, and landscaping or other work
Arrange for maintenance contractors or other site services such as carpet cleaning
Inspect all apartments delivered by the maintenance staff as ready to rent
Make final determination that each apartment meets Maiker standards and is ready to rent
Survey the community exterior to ensure quality standards are met
Record deficiencies and write work orders to address identified needs
Maintain and monitor Make Ready Board and the Community Key Control system

Staff Management
Manage, direct and coordinate efforts of staff: hire, schedule, train, evaluate, promote, counsel, reward and recognize, and hold team members accountable
Provide frequent feedback and coaching, conduct annual performance review for direct reports
Lead daily 10 minute stand-up meetings or other communication with entire team
Perform functions of Assistant Community Manager and Leasing Consultant, as needed

Education and Experience
High School degree or equivalent education level
3-5 years of experience as a Community/Property Manager in Affordable Housing
Certifications, such as CAM, CAPS or CPM, are very desirable
5+ years of affordable housing leasing experience, affordable housing program expertise
5+ years of management/supervisory experience
Experience with budgeting and property cost control, proactive budget management
Proficient in MS Office, including Word, Excel, and Outlook
Working knowledge of Yardi Property Management software
Bilingual in Spanish/English preferred

Knowledge and Skills
Demonstrated success as a Community Manager 1
Excellent listening, verbal, and written communication skills
Excellent customer service skills
Strong organizing and planning skills, with ability to manage multiple projects and priorities
Detailed, accurate, and consistently meets deadlines
Strong mathematical skills including fractions, decimals, percentages, and ratios
Defines problems, collects data, establishes facts, and draws valid conclusions
Understands and interprets technical procedures and governmental regulations
Manages for results, holds team accountable and provides resources and support
Exceptional teamwork, involves others in the decision making process, as needed
Flexible and open to new ideas and responsibilities, handles pressure, adjusts to changing needs

Physical Requirements and Working Conditions
Regular computer use throughout the day, ability to sit for lengthy periods of time
Stand and walk on hard surfaces, and go up and down stairs
Lift/push/pull/carry various objects of 10 20 lbs. frequently and 30 40 lbs. occasionally
Reach to shoulder level and above, and bend at the hips and knees
The employee is regularly exposed to outdoor weather conditions while performing their job
The noise level in the work environment is usually moderate