"Community Service Specialist (Community Service Specialist I), Parking Administration"

Job Summary

Under the general direction of the Director of Parking & Transportation, Community Service Specialist I receive day-to-day work direction from a Lead Community Service Specialist II. The incumbent is often the first presence a visitor will encounter when coming to campus and they play a critical role in supporting the mission of University Police Department and the University as a whole. Community Service Specialist performs standard duties related to patrolling campus buildings, facilities and parking lots; enforcing established rules and regulations by taking the appropriate actions; and performing related community support functions.

Duties and Responsibilities

Parking Enforcement

• Enforcing parking rules and regulations through issuing and selling parking permits, patrolling parking lots and issuing citations for parking and other standing violations as appropriate using electronic handheld devices.
• Interpreting university policies and California Vehicle Code in the enforcement of campus ordinances.
• Directing vehicle and pedestrian traffic during peak hours. At the direction of the supervisor, the Director, or a police officer, place or remove immobilization devices on vehicles.

Campus Safety and customer services

• Incumbent will serve as a campus ambassador, will give directions to campus destinations; provide general information, especially related to the display of parking permits and assigned parking areas, as a representative of the University Police and Parking and Transportation services department.
• Make recommendations regarding the display, placement or wording on signs in order to obtain better parking compliance. Maintain effective, collaborative, working relationships with peers and others on campus to ensure effective delivery of services to the campus community and visitors.
• Respond to motorist assists requests such as battery jumps or vehicle lockouts and resolve issue with department approved methods
• Incumbent will provide security services, such as, patrolling of campus grounds on foot, bicycle, or golf cart to protect the campus community and visitors from hazards (i.e. theft, fire vandalism) providing reports when necessary.
• Incumbent will be responsible for opening, closing and securing campus facilities. This would include activating/deactivating and testing alarm systems.
• Upon request incumbent will provide safety escorts by foot, bicycle or golf cart.

Event Support

• Providing traffic control and placing traffic control devices such as cones, barricades, and signs to facilitate the ingress and egress of vehicles during peak hours, campus events, and emergencies. Collect and store equipment after events.
• Maintain and inventory traffic control equipment to ensure sufficient devices are on campus to manage all-hazard scenarios and report equipment needs to their Lead. Load, haul, and deploy changeable message board to various locations on campus.

Parking Facilities Support

• Note the surface conditions of parking lots and report any needed repairs such as potholes, faded paint markings, and damaged signs to their Lead.
• Assist Equipment Specialist in the maintenance of parking permit dispensers, collecting cash from the dispensers and installation of signs and other equipment.

Parking Equipment Support

• Ensure assigned vehicles are clean inside and out to make a strong first impression of the University Police Department to visitors and the campus community. Monitor vehicle to ensure scheduled maintenance intervals are met. Report any needed maintenance or repair to their Lead.

Administration & Training

• Infrequently, assist in general office or other administrative duties, which may include but are not limited to staffing the Information Centers, filing documents, writing field reports or answering phones.
• Attend scheduled meetings at the direction of Lead or Director. Attend various training that may be required or optional in order to satisfactorily complete the assigned duties and responsibilities of the position.
• Perform other classification-related duties as assigned.

Minimum Qualifications: Required Education and Experience

High school diploma or equivalent and equivalent to three to six months related experience.

Required Qualifications

• Working knowledge of applicable procedures and regulations related to campus security, public safety, and parking. Working knowledge of alarm and radio systems.
• Ability to detect and respond appropriately to potential hazardous or crime situations.
• Ability to observe and recall details and incidents.
• Ability to act and resolve parking and traffic problems.
• Ability to write standard incident reports in a clear and concise manner.
• Ability to interact effectively with a wide range of individuals including the campus community, general public and law enforcement personnel.
• Ability to handle sensitive situations with tact and confidentiality.

Preferred Qualifications

Knowledge of and the ability to learn how to use the applicable public safety related equipment and systems are essential.

Compensation and Benefits

Anticipated Hiring Range: $3,505-$ 3,570 per month. Classification Salary Range: $3,505 - $5,057 per month. The salary offered will take into account internal equity and experience among other factors. The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Position Information

Work status: Full-time/Non-Exempt/Probationary. Academic year schedule: Monday through Thursday from 6:30 am - 4:30 pm or 12:30 pm - 10:30 pm, some evenings/weekends. Summer schedule: Monday through Thursday from 6:00 am - 4:00 pm or 12:00 pm- 10:00 pm, some evenings/weekends.