Compliance Specialist and Special Enrollment Coordinator

offered by academic units on campus and in partnership with other institutions, including Duke University, North Carolina State University, and the National University of Singapore. The position assists in the development and implementation of system applications, policies, procedures, and business processes that support the successful delivery of these programs and plays a key role in planning and implementing new special programs that fall outside standard administrative processes, business rules, systems, and services. The position serves as an administrative resource to the University Registrar and as the resident expert in the management and administration of specially administered programs, monitoring, evaluating, and assessing the effectiveness of supporting systems and services. The position serves as the primary liaison to UNC -Chapel Hill departments and schools that sponsor inter-institutional and joint programs, as well as to domestic and international partner institutions. In addition, the position is part of a team responsible for the analysis, maintenance, and correction of student records and data. The position assists in communicating university policies and procedures related to student records, enrollment services, and compliance requirements; collaborates with campus partners on grading, new student orientation, and current and retroactive enrollment activities; and supports special projects as assigned. The position provides customer service to faculty, staff, students, and third parties by responding to inquiries, processing enrollment transactions and transcript requests, and resolving records-related issues. The employee also provides intermediate-level technical support for the Compliance and Records and Enrollment Services team within the Office of the University Registrar. Education and Experience: * Experience working in higher education administration, particularly in student records or compliance-related functions * Knowledge of student records regulations and best practices, including FERPA , enrollment certification processes, transcript management, and academic records administration * Experience with student information systems and reporting tools such as ConnectCarolina, National Student Clearinghouse, or similar enterprise systems * Demonstrated experience developing process improvements, creating procedural documentation, and supporting technology-driven initiatives Essential Skills: * Experience managing complex administrative processes, records, or compliance-related activities requiring accuracy and attention to detail * Demonstrated ability to analyze, research and resolve data discrepancies while maintaining data integrity and confidentiality * Strong customer service and communication skills, with the ability to effectively interact with students, faculty, staff, and external partners * Proficiency in utilizing information systems, databases, reporting tools, and standard office software to manage records, generate reports, and support business processes AA/EEO Statement: The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.