Computing Technology Specialist

Typical Duties and Responsibilities

• Installs, configures, maintains, and supports a diverse set of work station operating systems, client/server, and local applications on computers, laptops and hand-held devices, printers, and associated peripherals. Creates and implements automation for configuring and installing software and operating systems.
• Analyzes and resolves hardware, software and network issues, repairs user workstations, modifies configurations, replaces faulty components and rebuilds complete systems on a variety of platforms. Uses complex software tools for managing large groups of computers.
• Documents and updates work progress and problem resolution in technical support database. Follows complex written instructions. May create technical documentation and procedures for team use.
• Provides technical support to customers in a professional manner and maintains goodwill, cooperation, and productive relationships.
• Works closely with network and server administration teams to create and support district-wide computer configurations and to troubleshoot service interruptions.
• Responsible for installing, maintaining, and troubleshooting specialized departmental software.
• Maintains up-to-date computer skills and stays current with developments in computer related technologies. Attends training events as required. Researches and discovers technical solutions.
• May attend and participate in district-wide, campus-wide, and departmental meetings and committees to discuss computer-related issues.

Success Criteria

• Experience supporting PCs, Macs, and other devices and the associated software applications.
• Ability to work with students, staff, faculty, vendors, and others to assist with using technology devices and software, resolve technology issues and challenges, and assist with technology projects.
• Demonstrated knowledge of management tools (KACE, Jamf, Trellix, Deep Freeze, BeyondTrust, Ghost Solution Suite, Active Directory, etc.) for supporting and automating processes for PCs and Macs.
• Experience creating and updating technical documentation for IT teams as well as procedure guides and reference materials for users.
• Understanding of various IT teams and how they work together. Has local area network familiarity, information security knowledge, and advanced troubleshooting skills.
• Experience maintaining technology skills and keeping current on new techniques, procedures, and tools.
• Experience with project management and working on project teams comprised of users and IT staff to implement new and updated systems.