Computing Technology Specialist

Job Details

Join our Team at Portland Community College

Please Note: PCC currently limits employment to individuals residing in Oregon and Washington. Employment offers are contingent upon the ability to establish residence in Oregon or Washington.

Portland Community College is the largest post-secondary institution in Oregon and 19th largest in the nation, serving approximately 80,000 full- and part-time students.

The Cascade IT Team has a full-time Computing Technology Specialist position available. This position has a work schedule of Monday – Friday 8am-5pm. The primary work location will be at PCC's Downtown Center building but the person in this position will also work at PCC's Cascade campus.

A Computing Technology Specialist provides end-user technology support in a complex network environment. They are responsible for maintenance, troubleshooting, diagnosis, and repair of computer hardware, operating systems, devices, and software as part of a collaborative technical support team.

What You'll Do and Who We Are Looking For

Typical Duties and Responsibilities

• Installs, configures, maintains, and supports a diverse set of work station operating systems, client/server, and local applications on computers, laptops and hand-held devices, printers, and associated peripherals. Creates and implements automation for configuring and installing software and operating systems.
• Analyzes and resolves hardware, software and network issues, repairs user workstations, modifies configurations, replaces faulty components and rebuilds complete systems on a variety of platforms. Uses complex software tools for managing large groups of computers.
• Documents and updates work progress and problem resolution in technical support database. Follows complex written instructions. May create technical documentation and procedures for team use.
• Provides technical support to customers in a professional manner and maintains goodwill, cooperation, and productive relationships.
• Works closely with network and server administration teams to create and support district-wide computer configurations and to troubleshoot service interruptions.
• Responsible for installing, maintaining, and troubleshooting specialized departmental software.
• Maintains up-to-date computer skills and stays current with developments in computer related technologies. Attends training events as required. Researches and discovers technical solutions.
• May attend and participate in district-wide, campus-wide, and departmental meetings and committees to discuss computer-related issues.

Success Criteria

• Experience supporting PCs, Macs, and other devices and the associated software applications.
• Ability to work with students, staff, faculty, vendors, and others to assist with using technology devices and software, resolve technology issues and challenges, and assist with technology projects.
• Demonstrated knowledge of management tools (KACE, Jamf, Trellix, Deep Freeze, BeyondTrust, Ghost Solution Suite, Active Directory, etc.) for supporting and automating processes for PCs and Macs.
• Experience creating and updating technical documentation for IT teams as well as procedure guides and reference materials for users.
• Understanding of various IT teams and how they work together. Has local area network familiarity, information security knowledge, and advanced troubleshooting skills.
• Experience maintaining technology skills and keeping current on new techniques, procedures, and tools.
• Experience with project management and working on project teams comprised of users and IT staff to implement new and updated systems.

Minimum Qualifications

• High School diploma or equivalent. Associate’s degree or two years of college-level coursework or training in a computer-related discipline. Relevant experience may substitute for the degree requirement on a year for year basis. Two years of work experience with computing systems is also required.
• Must possess knowledge of current personal computer hardware, operating systems, client/server, and network technologies, including printers and peripheral devices such as scanners, PDAs, and special needs equipment. Ability to install and configure a wide variety of software applications. The above-mentioned qualifications could be demonstrated by possessing one or more of the following certifications: A+, Net+, Microsoft related