Concessions Tech Support
Job Summary
Ensures the seamless operation of critical point-of-sale, digital signage, and compliance hardware across all major sports and entertainment events. This high-impact role manages the deployment, maintenance, and live network troubleshooting of handheld PAX A900 devices utilizing the Shift4 Payment Platform across diverse multi-sport stadiums and concert venues. Operating in high-pressure, live environments, the Specialist works closely with concessions staff to immediately resolve device issues, minimize downtime, and maintain a seamless guest experience.
Responsibilities
At a high level, responsibilities could include:
- Supporting handheld POS devices (PAX A900) and the Shift4 platform as we move forward.
- Perform routine checkups on all devices, including testing transactions, device function, and menu accuracy.
- Storage and organization of devices and coordinating cords/accessories.
- Assisting with wired and wireless connectivity across the POS network, including understanding expected VLANs and IP ranges.
- Supporting mobile ordering workflows, including devices communicating across the network to printers.
- Maintaining and troubleshooting ID scanners used for alcohol compliance (we currently have 40+ in operation).
- Managing and deploying digital menu boards across concession stands, including pushing updates to specific displays and verifying accuracy prior to events.
- During events, respond to register/device issues and troubleshoot.
In addition to the technical responsibilities, this role is:
- Proactive and forward-thinking during live events.
- Able to troubleshoot quickly in high-pressure situations.
- Highly organized with equipment and issue tracking.
- Comfortable communicating with concessions staff and escalating issues when needed.
This position would support all major events across our venues, including football, basketball (MBB/WBB), gymnastics, softball, baseball, soccer, lacrosse, hockey, concerts, and other special events.
Minimum Qualifications
One year customer service or related experience or equivalency (one year of education can be substituted for two years of related work experience); demonstrated human relations and effective communications skills; and basic computer skills required.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences
- Extensive customer service experience is a must.
- Ability to effectively to communicate with staff.
- Experience managing fast paced operations.
- Ability to work with in a team environment.
- Must be able to work late evenings, holidays, and weekends.
- Must be able to work at all venues.
- Must be able to speak and understand English.
- Experience managing multiple locations.
- Experience with point of sale systems.
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