Job Summary

Ensures the seamless operation of critical point-of-sale, digital signage, and compliance hardware across all major sports and entertainment events. This high-impact role manages the deployment, maintenance, and live network troubleshooting of handheld PAX A900 devices utilizing the Shift4 Payment Platform across diverse multi-sport stadiums and concert venues. Operating in high-pressure, live environments, the Specialist works closely with concessions staff to immediately resolve device issues, minimize downtime, and maintain a seamless guest experience.

Responsibilities

At a high level, responsibilities could include:

• Supporting handheld POS devices (PAX A900) and the Shift4 platform as we move forward.
• Perform routine checkups on all devices, including testing transactions, device function, and menu accuracy.
• Storage and organization of devices and coordinating cords/accessories.
• Assisting with wired and wireless connectivity across the POS network, including understanding expected VLANs and IP ranges.
• Supporting mobile ordering workflows, including devices communicating across the network to printers.
• Maintaining and troubleshooting ID scanners used for alcohol compliance (we currently have 40+ in operation).
• Managing and deploying digital menu boards across concession stands, including pushing updates to specific displays and verifying accuracy prior to events.
• During events, respond to register/device issues and troubleshoot.

In addition to the technical responsibilities, this role is:

• Proactive and forward-thinking during live events.
• Able to troubleshoot quickly in high-pressure situations.
• Highly organized with equipment and issue tracking.
• Comfortable communicating with concessions staff and escalating issues when needed.

This position would support all major events across our venues, including football, basketball (MBB/WBB), gymnastics, softball, baseball, soccer, lacrosse, hockey, concerts, and other special events.

Minimum Qualifications

One year customer service or related experience or equivalency (one year of education can be substituted for two years of related work experience); demonstrated human relations and effective communications skills; and basic computer skills required.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

• Extensive customer service experience is a must.
• Ability to effectively to communicate with staff.
• Experience managing fast paced operations.
• Ability to work with in a team environment.
• Must be able to work late evenings, holidays, and weekends.
• Must be able to work at all venues.
• Must be able to speak and understand English.
• Experience managing multiple locations.
• Experience with point of sale systems.