Role Overview

The Conference Registration and Systems Specialist play a central role in shaping the digital experience behind HHMI conferences and campus operations. This person will lead the design, build, and ongoing management of conference registration websites and related systems that support a seamless, high-quality experience for guests, staff, and partners.

This position reports to the Campus Operations Systems Experience Product Manager and is based at HHMI’s headquarters in Chevy Chase, Maryland. The role follows a hybrid schedule with three in-office days per week but will need to stay flexible to support operations.

What This Role Will Do

Conference Registration & Website Management

• Own the full lifecycle of conference registration platforms, from design and build through post-event reporting.
• Partner with event leads to ensure user-friendly, brand-aligned registration experiences.
• Develop and maintain training resources for event stakeholders.

Campus Operations Systems & Product Support

• Partner with COSEPM to enhance system performance, governance, and integrations.
• Support product launches, user communications, and adoption strategies.

What you bring

• Bachelor’s degree or equivalent experience.
• Minimum 5 years of hospitality-related or customer service experience.
• Minimum of 3 years in hospitality technology, registration systems, or digital engagement platforms.
• Proficiency in Microsoft Office 365 and project management tools (e.g., Jira, Trello, MS Planner).
• Strong design and web skills: Adobe Photoshop/Illustrator, InDesign, HTML/CSS basics.