Contact Center Representative (Reg FT)
Job Details
Position Title: Contact Center Representative (Reg FT)
Employment Type: Regular Full-Time
Department: Student Services
Campus: College Wide
Salary Grade: SEIU D - $17.86
Remote Work Option: Fully In-Person (May be subject to change)
Additional Information: This position will remain open until filled. However, to ensure consideration for an interview, please submit your completed application, cover letter, and resume by no later than 7/13/26.
Work Hours: One position is open at each of these locations: Allegheny, Boyce, and South. Standard College hours are Monday - Friday, 8:30 am - 4:30 pm; Additional hours, including evening and weekend hours, may be needed to meet the needs of the department.
General Summary
Provide prompt, friendly, and accurate service to individuals who contact CCAC's contact center through phone, email, chat, text, and other communication channels regarding College programs and services. Manage inbound and outbound communications and support Chatbot customer engagement tools, including chatbots and virtual agents, to ensure efficient, consistent, and effective service across all channels.
Requirements
Education and Experience: High school diploma or GED plus two years of relevant experience gained from working in an office environment and/or call center.
Skills/Abilities Requirements: Should be able to tactfully and courteously answer questions and provide information. ... Bi-lingual (Spanish speaking) preferred.
Duties
- Respond to inbound calls, emails, chats, texts, WhatsApp messages, and other digital communications in a professional and timely manner
- Resolve customer inquiries efficiently, with a focus on first-contact resolution and exceptional customer satisfaction.
- ...
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