Contact Centre Advisor

Job Description:

Te Ratonga Ākonga | Student Operations

Located in Ōtautahi | Christchurch, Aotearoa | New Zealand

• Fixed-term and causal positions available

If you thrive in a fast-paced environment, love helping people find answers, and enjoy being part of a team that makes a real difference, this is your opportunity to shine at the University of Canterbury (UC).

What You Will Do

As a Contact Centre Advisor, you will be one of the first points of contact for future and current students, whānau, and the wider community. Every day you’ll guide people through key university processes, support students on their learning journey, and help shape positive first impressions of UC.

We currently have a Fixed Term, and Casual opportunities available (located on the Ilam campus):

• Fixed Term: 27.5 hours per week, between 8.00 am and 5.30 pm, Monday to Friday until the end of February 2027
• Casual: shifts available between 8.00 am and 5.30 pm, Monday to Friday

In this varied and rewarding role, you will provide high-quality support to students and the wider community across phone, email, and live chat channels. You’ll assist prospective and current students with enrolment enquiries, guide them through the myUC enrolment portal, and provide accurate advice on university processes, fees, key dates, and available services.

You’ll work collaboratively with teams across the University to ensure students receive timely, consistent, and student-focused support. The role also includes maintaining knowledge resources, contributing to continuous service improvement, and supporting a welcoming and inclusive student experience aligned with UC’s values of manaakitanga, whanaungatanga, and tiakitanga.

Who You Are

You are a confident communicator who enjoys helping others and can remain calm and professional in a busy environment. You bring a customer-first mindset and the ability to learn and apply complex information quickly. To be successful in this role, you will have:

• Previous experience in a customer service or contact centre environment, ideally within a large or complex organisation
• Experience within the tertiary education sector is an advantage
• A high standard of written and spoken English, demonstrating exceptional communication skills across phone, email, and live chat channels
• Strong interpersonal skills with a friendly, patient, and approachable style
• Excellent attention to detail and accuracy, even when managing competing priorities
• Confidence using multiple digital systems and strong computer/data entry skills
• The ability to interpret and apply policies, procedures, and complex information accurately
• Strong teamwork skills and a collaborative approach to supporting colleagues and students
• Cultural awareness and a genuine commitment to inclusivity, diversity, and delivering equitable support experiences
• An alignment with our organisation's values and culture, promoting a positive and inclusive work environment.