Ngā kōrero mō te tūranga – About the role
As a Contact Team Enrolment Advisor, you'll support prospective students from application through to enrolment. Through proactive outreach and personalised guidance, you'll help future students make informed decisions and confidently navigate their enrolment journey.
Working closely with colleagues across the University, you'll provide advice, answer questions, and connect prospective students with the information and opportunities they need. You'll also contribute to team goals and continuous improvement initiatives that enhance the student experience.
Salary will be in the range of $60,046 to $72,636 per year pro rata based on skills, knowledge and experience brought to the position. This is a part time role, 15 hours a week (Monday – Thursday 4:15pm – 8pm), based at our Hillcrest Campus.
For more information on the role please see the position description. For a confidential conversation about the role, please contact Sarah Siemelink, Contact Team Manager, sarah.siemelink@waikato.ac.nz. All applications must be submitted through the online portal; emailed applications will not be accepted.
Ko wai koe? – Who are you?
You're a confident communicator who enjoys connecting with people. You build rapport with others quickly, listen carefully, and have a knack for making people feel supported throughout their journey.
You'll bring a genuine commitment to delivering outstanding customer experience and the ability to build positive relationships with a wide range of people. High in empathy, you will use strong organisation skills and attention to detail to manage competing priorities.
The ability to converse in Te Reo Māori and an understanding of tikanga Māori and confidence engaging respectfully with Māori students, whānau, and communities is critical for this role, previous outbound calling experience would be highly advantageous.
Ko wai mātou? – Who are we?
The Student Systems and Administration Division provides student-centred, efficient, and responsive services that underpin the full student lifecycle - from first enquiry through to graduation. It plays a key role in advancing the University’s strategic goals, particularly those focused on student success, operational sustainability, and equity of outcomes.
He aha ngā take me tono mai ai koe? – Why should you apply for this position?
We want you to be part of our success! Our university stands proudly on the world stage as a provider of future-focused, international education and an active player in global research. Our rankings reflect these strengths. Working with us means you’ll enjoy a satisfying work environment with many benefits.
The University of Waikato is distinctive for the diversity of its staff and students and encourages applicants with the relevant capabilities from all backgrounds to apply. Applicants must have the legal right to live and work in NZ in accordance with the NZ Immigration regulations which can be found here.
Ko Te Tangata – For the People
The University of Waikato prides itself on the quality of its engagement with the communities that it serves, the provision of a world-class education and the national and international impact of its research. Our policies are guided by the principles of the Treaty of Waitangi and equal opportunity for all.
E herea ana te Whare Wānanga ki te kaupapa kia whakaratohia te mea angitū ōrite ki ngā tāngata katoa.
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