"Continuous Improvement Team / Te Tira Whakapikinga Aurora"

Job Description:

CONTINUOUS IMPROVEMENT TEAM
TE TIRA WHAKAPIKINGA AUROA

Join our dynamic Continuous Improvement Team!

Calling all curious problem-solvers and improvement enthusiasts! Are you someone who enjoys analysing complex processes, uncovering insights in data, and designing smarter ways of working? Do you enjoy combining analytical thinking with modern digital tools to make real improvements in large organisations? If so, we’d love to hear from you.

At the University, our Continuous Improvement Team leads the charge in making positive changes and streamlining processes across the board.
This role offers a unique opportunity to work at the intersection of process improvement, digital enablement, and organisational transformation, with the variety and impact that comes from working across a large and complex institution. If you've got the skills, we've got the opportunity for you!

About our team/Mō te tīma

Within the Continuous Improvement Team, our mission is clear. We're all about making things better – smarter, faster and more efficient - by fostering a culture of positive change, collaboration, and innovation.

We're here to support and empower the University of Otago by analysing, designing, and implementing efficient and effective ways of working. But we're not just about efficiency – we're also focused on making change stick.

We aim to support strategic initiatives and create a framework for process management that leads to sustainable improvements and automation. Our goal is to enhance key processes and drive lasting transformation across the University.

Central to everything we do is a dedication to nurturing a culture of empowerment and innovation. We believe in unlocking the potential of individuals and fostering connections that drive collaborative growth.

The role/Te mahi

You will be working with a wide range of stakeholders to provide process analysis, identify areas for improvement and provide solution design. This includes identifying opportunities to streamline processes through workflow automation, system optimisation, and effective use of platforms such as the Microsoft 365 suite, Power Platform tools, and workflow technologies.

This includes facilitating and attending workshops, mapping processes, analysing processes and data for trends, bottlenecks, and process waste, identifying process improvement and automation opportunities, and engaging with stakeholders regularly.

A key part of the role is moving beyond analysis into designing and implementing practical solutions. These may include process redesign, service improvements, standardisation, or leveraging digital tools and automation to simplify and streamline workflows.

Your skills and experience/Kā pūkeka me kā wheako

Our ideal candidate will bring a combination of analytical thinking, improvement mindset, and digital curiosity.
You will likely have experience in a Process Analyst, Business Analyst, Continuous Improvement, or similar role, ideally within a large or complex organisation.

You will also demonstrate:
• The ability to analyse and interpret information, deal with challenges creatively, and deliver practical, business-focused solutions.
• Experience mapping existing processes and designing improved future-state processes.
• Experience implementing process improvements or operational change within a complex environment.
• Strong facilitation and stakeholder engagement skills.
• Experience using structured business analysis techniques, tools, and methodologies.
• Knowledge of improvement methodologies such as Lean, Lean Six Sigma, or similar frameworks.
• An interest in leveraging digital tools, workflow automation, and platforms such as Microsoft 365 or Power Platform to support improved ways of working.
• Excellent problem-solving skills and the ability to navigate ambiguity in a dynamic environment.
• A tertiary qualification or relevant professional experience appropriate to the role.
• Experience with workflow automation tools (e.g. Nintex), Power Automate, Power Platform, or similar technologies would be advantageous but is not essential.

Further details/Pūroko

This is a full-time (37.5 hours per week), permanent position, based in Dunedin.

The appointments range for this role is $75,631 to $80,503, Top of Range $88,750.

You must have the right to live and work in New Zealand to apply for this job.

We offer a competitive salary, five weeks’ annual leave, a 6.75% superannuation scheme, and the ability to achieve real work/life balance. More information regarding our awesome employee benefits can be found here.

The University of Otago is a workplace that values and utilises diverse and inclusive thinking, people and behaviours. This means that the contributions of staff with diverse backgrounds, experiences, skills and perspectives are valued and respected.

Specific enquires regarding the role can be directed to Katie Barrett, via the contact details below.

Application/Tono

To submit your application (including CV and cover letter) please click the apply button. Applications quoting reference number 2600472 will close on Sunday, 29 March 2026.

Applications will be reviewed as they are received, the University reserves the right to close this vacancy at any time.

Additional Information

Contact: Katie Barrett

Position details: Job Description

Further Information: Department Website

Location: About Dunedin