Job Type: Full time
Job Number: JR-025893
Location: Salt Lake City, UTIf you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.
The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
Grade: Professional 306 Pay Range: $62,100.00 - $93,200.00Job Description
At WGU, we are committed to creating exceptional digital experiences that help prospective students navigate their educational journey with confidence. The Conversion Rate Optimization Specialist plays a key role in improving website performance by developing and executing optimization strategies that increase engagement, improve user journeys, and drive measurable conversion outcomes across the site.Position Summary
The Conversion Rate Optimization Specialist partners with cross-functional teams across Marketing, Web Operations, SEO, Paid Media, Analytics, and Content to optimize customer journeys throughout WGU's digital ecosystem. This role is responsible for identifying opportunities for conversion improvement, defining and testing hypotheses, analyzing user behavior, and ensuring content and website experiences are aligned with strategic goals and key performance metrics.
Reporting to the Sr. Manager of Web Operations, the Conversion Rate Optimization Specialist will independently lead optimization initiatives, translate data into actionable recommendations, and collaborate with stakeholders to create seamless experiences that move prospective students through their journey.
What You'll Do
- Partner with content teams to establish website goals and ensure best practices are consistently followed.
- Monitor website content and user experiences, identifying opportunities to optimize pages, flows, and conversion pathways.
- Analyze and map customer journeys, defining page purposes and aligning experiences to audience needs at each stage.
- Collaborate with SEO, Website, and Paid Media teams to ensure audience targeting, calls to action, and journey progression are aligned.
- Monitor website analytics and partner with analytics teams to understand user behavior and performance trends.
- Develop hypotheses and lead conversion rate optimization initiatives from analysis through implementation.
- Review and approve current and future website pages to ensure strategic alignment with conversion goals and overall user experience.
- Knowledge of and experience with conversion rate optimization methodologies and best practices.
- Proven track record of driving successful outcomes through customer journey optimization and improved website conversion rates.
- Strong understanding of content strategy principles and tactics.
- Strong analytical and data-driven decision-making skills.
- Experience using web analytics platforms to identify optimization opportunities and customer insights.
- Strong communication skills and the ability to collaborate effectively across teams.
- Creative mindset with a passion for improving digital experiences.
- Bachelor's degree preferred.
- 2+ years of in-house or agency experience within a successful web business, driving conversion improvements.
- Confidence using web analytics in driving improvement ideas from customer journey insights.
- Team player with an attitude of collaboration with other teams.
- Experience partnering with cross-functional digital marketing teams.
- Experience conducting traffic analysis and conversion analysis to support optimization strategies.
- Demonstrated ability to balance strategic thinking with hands-on execution.
Relevant combination of education and professional experience may be considered where applicable.
What to Expect
At WGU, our mission drives everything we do, including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations and collaboration.
We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission.
- Interview process to be determined.
This is a full-time, in-office position requiring five days per week in our Salt Lake City, Utah office, designed to foster the collaboration and connection that fuel our best work.
Visa Sponsorship
While we welcome applicants from all backgrounds, WGU is not able to provide visa sponsorship for this role.
Travel Requirement
This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.
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Position & Application Details
Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.
Additional Information
Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.
Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [contact details available in the full listing].
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.
