Coordinator, Career Success Operations

Job Description

The Career Success Operations Coordinator collaborates through a cross-divisional and cross-institutional approach to support experiential learning initiatives, student employment operations, and career readiness efforts that advance holistic student success. This position serves with a student-centered philosophy that contributes to an engaging, supportive, and career-focused campus environment by assisting students in developing professional competencies, navigating experiential learning opportunities, and achieving post-graduate success. Through collaboration, assessment, data-informed practices, and operational support, the Coordinator helps foster meaningful student engagement while supporting institutional goals related to career development and workforce readiness.

Characteristics of a Successful Candidate:

• Detail-oriented and organized with a proactive approach to program planning.
• Passionate about creating impactful career development experiences for students.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with campus partners, community partners, employers, and students.
• Experience with data reporting tools, dashboards, or assessment platforms.
• Demonstrated commitment to student development and higher education.
• Familiarity with career management platforms (e.g., Handshake).

Responsibilities Include:

Experiential Learning & Student Employment

• Serve as the center's point of contact for on-campus student employment including federal work-study, graduate assistantships, research roles, and other student jobs.
• Manage the APSU Student Employment email account and respond to inquiries in a timely and professional manner.
• Collaborate with Human Resources, Financial Aid, and Graduate Studies to support student hiring processes and troubleshoot issues.
• Educate students and departments on hiring procedures, policies, and use of the Handshake platform.
• Plan, design, and facilitate/present regular orientation workshops for new student employees and supervisors, as well as career readiness training and resources for students and campus partners.
• Assist in the creation and refinement of student employment policies and procedures.
• Manage job postings and internal accounts for departments on Handshake, including overseeing assessments tied to student employment experiences.
• Advise students regarding experiential learning opportunities, such as student employment and internships.
• Assist in the supervision of student employees/interns within the Career Success Center.

Data Analysis, Reporting & Technology Platforms

• Assist in the coordination and administration of the First Destination Survey (FDS), including outreach strategies, follow-up efforts, and knowledge rate improvement initiatives.
• Support the assessment, tracking, analyzing, and reporting of student employment, career outcomes, and experiential learning, aligned with institutional goals.
• Utilize Handshake and other online platforms to maintain accurate and current records, track student engagement, assist employers with accounts and registrations, and support the day-to-day operations of the center.
• Partner with Institutional Research and campus stakeholders to ensure data accuracy, compliance with national reporting standards, and timely submission of reports.

Career Programming and Employer Engagement Support

• Provide logistical coordination and operational support for career fairs, employer/on-campus recruitment events, and experiential learning initiatives.
• Collaborate with the career success team, facilities, vendors, and stakeholders to support the planning, implementation, and management of event operations.
• Assist with communications related to career initiatives and student employment efforts.

Department and Division

• Maintain open communications with the Associate Director and Director of the Career Success Center to share information and engage in creative problem-solving to benefit the University community.
• Represent the Career Success Center at university-wide events, committees, and initiatives, as needed.
• Stay informed on career development best practices and student employment trends.
• Participate in related professional organizations for continuing development.
• Provide general support for marketing and outreach efforts.
• Work occasional evenings and weekends for career-related events.
• Other duties as assigned.

Required Skills and Qualifications:

• Bachelor's degree and related experience.
• Advanced verbal and written communication skills, including presentation experience.
• Exceptional organizational and time management skills with the ability to manage multiple priorities.
• Strong analytical skills with the ability to interpret data and translate findings into actionable strategies.
• Ability to work independently and collaboratively in a team setting.
• Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel) and operating a personal computer.

Preferred Skills and Qualifications:

• Master's degree in Higher Education, Student Affairs, Business, Communication, Human Resources, or a related field, and at least two (2) years of experience in career services, human resources, student employment, recruitment, or a related field in higher education or business (Any appropriate combination of relevant education, full-time or graduate assistantship experience, and/or certifications may be considered).
• Knowledge of career and student development frameworks, experiential learning, and federal work-study policies.
• Experience planning and executing events or programs in a fast-paced environment.
• Experience using career management platforms such as Handshake.

Physical Requirements:

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.