Coordinator, Disability Support Services

Southern Maryland (CSM) is a two-time Aspen Award-winning institution (top 15% of Community Colleges) with academic programs in over 100 disciplines. CSM is among Americas top 100 producers of Minority Associate Degrees in twenty categories, according to Diverse Issues in Higher Education . CSM offers excellent health insurance benefits; State Retirement Pension plan; wellness programs; Code Green early closure Fridays in the summer; college closure for spring break and several major holidays, including the week between Christmas and New Year; and for several days in March for Spring Break. We are an innovative institution committed to student success and well known for our flexibility to meet student and community needs. The person in this position coordinates individualized accommodations and access services for students with disabilities. They conduct intake meetings, review disability documentation, determine appropriate accommodations within established DSS procedures, and collaborate with students, faculty, and staff to support effective implementation of accommodations. Additionally, they maintain confidential records, assist with outreach and training, and contribute to consistent, responsive service across all campuses. The Coordinator supports a culture of care and service by providing initial assistance regardless of a students assigned campus or coordinator and following through to resolve concerns and facilitate connections. Reports to: Director, Disability Support Services The hiring salary for this position will be from the min to mid-point of the salary range advertised. This position is open until filled. Specific Duties and Responsibilities 35% Accommodation Review and Student Support Conducts intake and follow-up meetings and reviews disability documentation, student input, and functional barriers to determine eligibility for services. Manages an assigned student caseload, monitors pending requests and follow-up actions, and proactively contacts students to address incomplete steps or unresolved accommodation needs while supporting shared service across campuses. Determines appropriate accommodations through an individualized, interactive process and develops and communicates accommodation plans to faculty. Assists students with accommodation requests, renewals, implementation questions, and self-advocacy while explaining responsibilities and next steps. Explains accommodation procedures, student rights and responsibilities, and available processes for requesting reconsideration or reporting accommodation concerns. Reviews accommodation effectiveness and changing student needs, documents decisions, and consults the Director on complex requests and unresolved access barriers. Keeps students central to discussions with parents and support persons while maintaining applicable consent and confidentiality requirements. 20% Collegewide Service and Collaboration Provides timely initial assistance to students, faculty, and staff regardless of campus or assigned coordinator and resolves concerns within the scope of the position. Facilitates referrals when initial assistance cannot resolve an issue or another staff members involvement is required. Contacts the receiving colleague, shares necessary information, establishes responsibility for follow-up, and confirms the connection. Connects students with appropriate campus and community resources, including advising, tutoring, and counseling, and collaborates with student support partners to address barriers to participation, persistence, and academic progress. Maintains a welcoming office and respectful communication. Keeps office doors open and inviting when not meeting with a student, consistent with privacy and approved office procedures. Participates in shared coverage, cross-training, team meetings, and coordinated workloads and communicates pending matters to support continuity of service. Assists the Director with developing, reviewing, and implementing departmental procedures and communication resources to support consistent service across campuses. Participates in collegewide initiatives and collaborative projects as assigned by the Director of Disability Support Services to support student success and departmental priorities. 20% Accommodation Implementation and Campus Partnerships Collaborates with faculty and Testing Center staff to implement approved accommodations in classroom, online, testing, laboratory, and clinical settings. Identifies and monitors student needs for auxiliary aids and services, including interpreters, scribes, note-taking assistance, and accessible materials. Collaborates with the Administrative Assistant and service providers on scheduling and service logistics and follows up on accommodation effectiveness. Identifies appropriate assistive technology and provides or arranges student training. Works with Information Technology and other departments on accessibility, compatibility, purchases, upgrades, and maintenance. Facilitates constructive problem-solving among students, faculty, and campus partners and follows up on implementation concerns. Refers proposed accommodation changes, essential-requirement concerns, and formal complaints through established DSS and College processes. Supports the Director, ADA Coordinator, and campus partners in identifying access barriers and promoting accessible programs, services, and activities within assigned responsibilities. 15% Reporting Documentation and Confidentiality Maintains accurate, timely records in Accommodate, including documentation, accommodation plans, objective case notes, communications, referrals, and follow-up actions. Applies the office naming convention and uploads documents directly to the appropriate Accommodate case file. Protects student information in accordance with the Family Educational Rights and Privacy Act (FERPA) and College confidentiality procedures. Shares only information authorized personnel need to perform their responsibilities. Collects and verifies service data for reports and planning and recommends improvements based on recurring barriers, service gaps, and student needs. 10% Outreach Education and Professional Development Assists with faculty and staff training, student communications, accessible web content, and guidance on DSS processes and accommodation implementation. Maintains relationships with secondary schools, transition coordinators, community agencies, and campus partners to support student outreach and transition activities. Represents DSS at College and community functions, outreach events, and transition programs. Works occasional evening and weekend hours as assigned to support these activities and student service needs. Collaborates with event organizers and campus partners to coordinate approved accommodations for orientations, meetings, student activities, and other College-sponsored programs. Assists with disability awareness activities, student support programming, and departmental initiatives that promote access, belonging, and persistence. Maintains current knowledge of disability services practices, applicable accessibility requirements, and assistive technology through professional development and shared learning. Additional Duties: Performs other related duties as assigned. Minimum Education and Training Bachelors degree in a related field. Two years of experience working with individuals with disabilities in an educational setting. Preferred Education and Experience: Masters degree in a related field. Experience with disability case management systems, assistive technology, and collaborative service delivery across campuses. Licenses, Certifications, or Additional Requirements: Ability to learn and use Accommodate, assistive technology, and related systems to support student access and maintain accurate records. Minimum Qualifications and Standards Required Knowledge of disabilities, functional impacts, individualized postsecondary accommodations, and the interactive process. Working knowledge of the ADA and its amendments, Sections 504 and 508 of the Rehabilitation Act, FERPA, and applicable College confidentiality procedures. Ability to evaluate documentation, exercise sound judgment, explain decisions, and recognize when consultation or referral is necessary. Demonstrated student-service skills and the ability to resolve concerns professionally, de-escalate difficult conversations, and maintain constructive partnerships. Strong verbal, written, interpersonal, and accessible digital communication skills, including the ability to update web content. Ability to work independently and collaboratively, manage competing priorities, maintain confidential records, and complete agreed follow-up. Demonstrated professionalism, initiative, integrity, reliability, and respectful communication with diverse students, employees, and community members. Physical Demands The position involves primarily sedentary work and requires occasional exertion of up to 10 pounds of force and negligible force frequently or constantly to move objects. Essential functions may be performed with or without reasonable accommodation. Work Environment Work is performed primarily in an office and educational environment with minimal exposure to adverse conditions. The position includes in-person and virtual service, community activities, and coverage at other campuses as assigned. Occasional evening and weekend hours may be required. Background Checks The College of Southern Maryland conducts background checks in order to ensure the safety and well-being of the College's staff and students. The final candidate for this position will be subject to the following background checks: Criminal History Check and Sex Offender Registry Check.