"Coordinator for Academic Success"

Position Overview

The Coordinator for Academic Success coordinates academic support initiatives for undergraduate students. This is achieved in part by partnering with current staff to deliver exceptional undergraduate learning support services to new and continuing students in the Academic Resource Center (ARC) within the Office of Undergraduate Advising. This role shares some similarities with other ARC staff positions but is unique in that it also includes leadership responsibilities to ensure the center is meeting deadlines, prepares reports on overall center activity, and steps in to assist with programming assigned to others when needed. The right candidate will be able to keep the big picture for the center in mind while also working on a programming assignment of their own. Initially, this assignment will be a redesign of the current Academic Success Program. Additionally, the coordinator for academic success works in collaboration with faculty, staff, and students to provide tutoring, academic programming, undergraduate academic coaching, and student support services. The person in this position provides leadership by developing campus synergy and coordination between units (e.g., Academic Divisions, Language & Culture Center, Writing and Language Studio, Student Affairs) that contribute to student academic success and progress to graduation. 

Reports to

Director of Academic Advising

Essential Duties - ARC Office Operations (80%)

Support undergraduate progress to graduation by providing advising related to tutoring, supplemental support, undergraduate learning strategies, learning preferences, and administrative services to new and continuing students inclusive, but not limited to:

• Coordinate overall ARC operations and partner with current Learning Consultants (LC’s) on tasks related to the tutoring schedule, student payroll, hiring, onboarding, training, and supervision of undergraduate student staff.
• Attend standing meetings as the ARC representative.
• Provide leadership related to tutoring, best practices, and learning management systems inclusive of collaborating with instructors, learning consultants, and curricular division leaders to facilitate the integration of student-centered tutoring/learning support services.
• Promote a culture of academic integrity by developing programs and services that reflect DKU values and expectations.
• Provide coaching to students on academic and learning strategies.
• Coordinate and co-manage work activities of assigned tutoring and center staff as directed.
• Redesign and eventually run the Academic Success Program, which will consist of presentations, workshops, and/or online supplemental resources to teach specific academic skillsets to the students who most need them (e.g., Strategic Study Skills, Time Management, Learning Strategy, Avoiding Procrastination).
• Seek out and develop effective professional development opportunities for ARC Staff. 
• Work in collaboration with other academic support units such as the Library and Writing and Language Studio.

Essential Duties - Office of Undergraduate Advising Support (20%)

• Participate and provide leadership to projects and committees as assigned.
• Participate in office-wide operations (e.g., New Student Orientation, Major Declaration, Campus Days, Tutor Training, Academic Coaching, Faculty Orientation) as needed.
• Work collaboratively with unit colleagues to develop high-quality student resources (e.g., training, handbooks, workshops, presentations, forums).
• Administrative support responsibilities will vary with the needs of the unit leadership but will include tasks such as scheduling, managing new initiatives, assessment, office coordination, maintaining records, developing reports, budgeting, and project development for the Director of Academic Advising.
• Other duties and special assignments.

Secondary Duties

• Under the direction of the Director, provide leadership and occasional co-supervision to undergraduates and contract staff (e.g., Undergraduate Student Staff, Peer Advisors, Interns, Student Assistants, and Learning Consultants) as assigned.
• This position may require occasional night and weekend responsibilities.
• University employees' job responsibilities will continue to expand in scope and depth as the University grows in size and complexity in its programs.

Required Qualifications

• Effective English written and verbal communication skills.
• Experience producing and delivering quality presentations to groups.
• Strong organizational skills and administrative skills.
• Knowledge of student learning strategies and learning outcomes.
• Strong supervisory skills and project management.
• Recognition and respect for diversity/cross-cultural communication. 
• Possess interpersonal, written, and group presentation skills. 
• Detail-oriented with the ability to manage large amounts of information.
• Strong computer skills (e.g., web browsing, student software, college databases) and PC applications (e.g. , Outlook, Word, Excel, Access, and PowerPoint).
• Comfortable with social media (e.g., WeChat, LinkedIn). 

Education

Master’s degree required. Educational background in Higher Education Administration, Reading, Diversity, or Learning & Accessibility Services. Additional fields may be considered with related work experience.

Years of Related Working Experience

2-3 years of related experience. Background of working in higher education, tutoring, or teaching strongly preferred.