Coordinator II, Facility Operations and Membership Sales
Florida Gulf Coast University
Job Summary
The Coordinator II, Facility Operations and Membership Sales
coordinates the day-to-day operations of recreation facilities,
rentals, maintenance and both University Recreation & Wellness
Center (URWC) and Aquatic Center memberships. The position supports
facility readiness and operational excellence through preventative
maintenance coordination, student staff leadership and development,
membership operations, and high-quality customer service.
FGCU is building a culture of curiosity, commitment and
collaboration. We value employees who successfully work with others
and drive positive change through critical thinking and decisive
action. If you thrive in an environment of innovation,
accountability and mutual respect, you will find a good home
here.
Job Description
Typical duties may include but are not limited to:
- Coordinates assigned day-to-day facility operations to support
safe, efficient, and customer focused University Recreation &
Wellness services.
Develops, plans and implements trainings, programs, meetings,
and activities within area of responsibility.
Hires, supervises, trains, and evaluates student staff
supporting facility operations and membership services.
Oversees all membership sales, customer support, promotions and
billing for both URWC and Aquatics Center memberships.
Collects and analyzes data to assess and evaluate programs and
initiatives.
Assists with budget monitoring and planning of Facility
Operations budgets.
Conducts regular safety and readiness inspections of facilities
and equipment and coordinates preventive maintenance, submits work
orders, and ensures timely repair follow-up.
Assists with the development, implementation, evaluation, and
compliance of risk management procedures.
Assists with planning and scheduling of university and
community reservations held within University Recreation &
Wellness assigned facilities.
Assists with purchasing and maintenance of equipment and
supplies. Monitors expenditures, researches purchase options, and
creates requisitions and purchase orders.
Assists with various special event programs for department
Assists in establishing and implementing policies and
procedures for assigned facilities, staff, membership services, and
customer support.
Other Duties:
- Other job-related duties as assigned.
- Serves on assigned University Recreation & Wellness and
university work teams or committees as needed.
Additional Job Description
Required Qualifications:
- This position requires either six years of directly related
full-time experience or, as an alternative, a Bachelor's degree
from an accredited institution in Hospitality Management,
Recreation, Sports Administration or closely related field and two
years of full-time experience directly related to the job
functions.
- Current CPR, First Aid, and AED certifications or able to
obtain within three months of employment.
- Experience operating a personal computer and proficient with
Microsoft Office (Word, Excel, PowerPoint and Outlook).
- Experience scheduling and supervising the work of student
employees.
- Valid driver's license.
- Requires early morning, evening, and weekend hours depending on
the University Recreation & Wellness needs and program
activities.
Preferred Qualifications:
- Master's degree from an accredited institution in Recreation
Management, Sports Administration, or closely related field.
- Two years full-time professional experience in higher education
campus recreation related to the position.
- Experience scheduling and supervising the work of student
employees.
- Experience and proficiency with recreation management software,
such as Innosoft Fusion, CSI, or similar.
Knowledge, Skills, & Abilities:
- Proven ability to think strategically and approach challenges
with creativity.
- Demonstrated track record of reliability, meeting goals, and
holding oneself accountable.
- Strong interpersonal skills and experience working effectively
across teams.
- Knowledge of recreation, intramural sports, and fitness
programming.
- Knowledge of risk management standards and practices.
- Knowledge of inventory control principles and methods.
- Knowledge of marketing principles including promotion,
fundraising, and public relations.
- Knowledge of budget control principles, practices, and
procedures.
- Strong interpersonal, verbal, and written communication
skills.
- Strong organizational skills and the ability to prioritize and
complete simultaneous projects.
- Demonstrated skill with scheduling, event planning, and
logistics coordination.
- Ability to interact in a professional manner with colleagues,
students, and the community in a service-oriented environment.
- Ability to work successfully as both a member of a team and
independently with minimal supervision.
- Ability to take initiative to plan, organize, coordinate and
perform work in various situations when numerous and competing
demands are involved.
- Ability to interpret and apply laws, regulations, policies and
procedures consistently.
- Ability to effectively manage the work of others by providing
information, guidance, and motivation.
- Ability to work evenings, nights and weekends as
necessary.
Institutional Values & Behavioral Expectation
In this role, the successful candidate will be expected to:
- Seek out new approaches to improve outcomes; remain open for
feedback and new ideas.
- Lead with integrity; consistently produce high-quality work;
persevere to overcome obstacles to meet deadlines and achieve
deliverables.
- Share information and insights thoughtfully; build partnerships
across departments; communicate respectfully; support colleagues to
achieve common goals.
Pay Grade 15
FGCU is a State University System of Florida member and an Equal
Opportunity and Equal Access employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, age, national origin, disability, or
protected veteran status.
To apply, please visit: https://jobs.fgcu.edu/jobs/coordinator-ii-facility-operations-and-membership-sales-fort-myers-florida-united-states
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