Monitors student eligibility, academic standing, satisfactory
academic progress, and program applicability; assists in
reconciling VA payments, debts, and overpayments in collaboration
with Student Financial Services to minimize financial risk to the
students
Supports compliance activities by responding to VA surveys,
conducting internal audits to ensure data accuracy, and maintaining
required annual VA training and certifications
Serves as a resource for veteran and military-affiliated
students regarding VA education benefits, providing individualized
advising on eligibility, usage, policies, payment timelines, and
academic impact; assists students with academic planning,
enrollment procedures, military credit articulation, and
onboarding/ orientations
Delivers proactive outreach and ongoing advising to support
student success, retention, and resolution of academic or
benefit-related challenges; provides general academic and workforce
guidance as needed
Serves as the primary liaison between the college and external
agencies, including the Department of Veterans Affairs (VA),
Department of Defense (DoD), and state approving agencies, while
coordinating with internal departments such as Financial Aid,
Registrar, Advising, Student Accounts, and Disability Services to
resolve student issues
Provides responsive customer support to students through
multiple channels and develops clear communications, including
guides, FAQs, and policy updates, to ensure understanding and
compliance with processes
Maintains secure and compliant student records in accordance
with federal, state, and institutional requirements; tracks
certifications, enrollment changes, academic progress, and benefit
usage; prepares and submits required reports and utilizes VA
systems, student information systems, and case management tools to
document interactions and monitor outcomes
Supports program operations by assisting with the planning and
implementation of veteran-focused programming, workshops,
recognition events, and resource fairs
Analyzes processes and recommends improvements to enhance
service delivery and reduce delays; contributes to operational
continuity by cross-training staff and assisting during high-volume
periods
Participates in ongoing professional development, including
conferences, webinars, and mandatory SCO training, to maintain
current knowledge and compliance
Actively maintains proficiency across multiple critical areas
including Compliance, Federal Student Aid process, Satisfactory
Academic Progress, Hazlewood Exemption, and Tuition Assistance
(TA)
Responsible for other reasonable, related duties as
assigned
KNOWLEDGE, SKILLS, AND ABILITIES:
- Ability to accurately interpret student ledgers
- Ability to work effectively with a diverse population
- Advanced problem-solving and coordination skills
- Must be well organized and flexible to meet time, priority and
workload demands
- Excellent written, computer, and verbal communication
skills
- Strong attention to detail
- Ability to use and learn new software products
- Ability to work on multiple projects
PHYSICAL ABILITIES:
The work is sedentary. Typically, the employee sits comfortably to
do the work. However, there may be some walking; standing; bending;
carrying of light items, such as papers, books, or small parts; or
driving an automobile. No special physical demands are required to
perform the work.
WORK SCHEDULE AND CONDITIONS:
- Equipment used includesPC workstations running on a LAN in a
Microsoft Windows environment, calculator, phone, and other general
office equipment
- Internal and external contacts as needed to carry out the
functions of the position
- Work is performed in a climate-controlled office with minimal
exposure to safety hazards
REQUIRED QUALIFICATIONS:
- Associate degree or higher and at least 3 years of experience,
or an equivalent combination of education and experience
PREFERRED QUALIFICATIONS:
- At least 3 years of experience in postsecondary education
Salary
Hiring salary range is $44,793 - $51,512
Lone Star College provides a hiring salary range for all posted
full-time non-faculty positions. Where your salary offer would fall
in that range is determined by your related experience and
education. Should you receive an offer of employment from Lone Star
College, the resume submitted in the application process will be
utilized to calculate your salary offer. The information outlined
below will provide the Office of Human Resources everything needed
to determine an accurate starting salary.
Your resume should provide a complete picture of your work
experience. The resume should include the following information for
each position listed:
- Length of time (specific months and years) of employment
- If the position was full time or part time
- If the position was paid or unpaid
- Level of degree completed including date earned.
- Unofficial transcript for highest earned degree
Additionally, any certifications listed as required or preferred in
the Lone Star College job description should be included in the
resume submitted.
Benefits Marketing Statement
By joining our top-notch institution, you will enjoy being a part
of an organization that offers a supportive, collegial work
environment and excellent work/life balance. This includes a full
comprehensive and competitive benefits package, a generous number
of paid holidays and vacation days, wellness programs, tuition
waiver, professional development opportunities and more.
Special Instructions
Go to the Job Search page, click on `My Activities¿ at the top of
the page. Under My Cover Letters and Attachments you will click on
`Add Attachment.¿ Please be sure to put the Job ID# in the title
once you name your file for cover letters only, unless you attached
your cover letter with your resume.
If you are applying for an Instructional position (i.e. Faculty,
Adjunct Faculty, Instructor), please ensure you include the
following to be considered: Resume/CV, Cover Letter, Teaching
Philosophy, and unofficial transcripts.
You must limit your file name for any attachment to 40 characters
or less.
How to Apply
ALL APPLICANTS MUST APPLY ONLINE ONLY
We will not accept application material received via fax, email,
mail, or hand delivered.
Postings for part-time and adjunct positions are active for the
academic year. By selecting the option to receive notifications on
your profile, you will begin receiving electronic communication
regarding new opportunities with Lone Star College (LSC).
If selected for an interview, a recruiter will contact you by
phone, or email to schedule an interview.
Lone Star College participates in the E-Verify program, under which
Lone Star College provides the federal government with information
from each new employee's Form I-9 to confirm that the employee is
authorized to work in the United States.
More information on the E-Verify program is available at
www.dhs.gov/E-Verify .
Lone Star College is an EEO Employer. All positions are
subject to a criminal background check.
