Coordinator I/II, Student Care Services
Job Summary
The Coordinator, Student Care Services addresses the needs of
students who are experiencing difficulties related to mental
health, physical health and/or psycho-social adjustment, personal
and family emergencies, financial challenges or who need general
assistance. The Coordinator, Student Care Services provides
guidance for students to navigate campus, connecting students to
the abundance of available resources while prioritizing student
well-being and academic success.
FGCU is building a culture of curiosity, commitment and
collaboration. We value employees who successfully work with others
and drive positive change through critical thinking and decisive
action. If you thrive in an environment of innovation,
accountability and mutual respect, you will find a good home
here.
Job Description
Typical duties include but are not limited to:
- Serves as a resource on student social/emotional development
regarding student interaction with other students, faculty, and
staff.
Provides care services to students including formulating
intervention plans, facilitating communication, and follow up.
Maintains relationships with staff and other agencies to
provide care coordination with needed services and support through
advocacy and referrals.
Collaborates with campus departments to build processes related
to care services and build efficiencies and awareness.
Maintains and disseminates accurate directory of community
resources available to students to campus community.
Oversees withdrawal requests for extenuating circumstances
process.
Develops, implements, and evaluates programs to promote Student
Care Services and educate the campus community.
Maintains accurate case records. Provides monthly reports and
assists in the preparation of the Annual Report.
Interprets University policy regarding students and recommends
necessary updates.
Assists with the development of departmental goals, strategies,
operations and procedures.
Assists with department projects and initiatives.
Other Duties:
- Serves on campus committees as assigned.
- Other job-related duties as assigned.
Additional Job Description
Required Qualifications for Coordinator, Student Care Services
Level I:
- This position requires either six years of directly related
full-time experience or, as an alternative, a Bachelor's degree
from an accredited institution in an appropriate area of
specialization and two years of full-time experience directly
related to the job functions.
- Experience with personal computers using Microsoft Office
(Word, Excel, Outlook).
- Any appropriate combination of relevant education, experience,
and/or certifications may be considered.
Required Qualifications for Coordinator, Student Care Services
Level II:
- This position requires either eight years of directly related
full-time experience or, as an alternative, a Bachelor's degree
from an accredited institution in an appropriate area of
specialization and four years of full-time experience directly
related to the job functions.
- Experience with personal computers using Microsoft Office
(Word, Excel, Outlook).
- Any appropriate combination of relevant education, experience,
and/or certifications may be considered.
Knowledge, Skills & Abilities:
- Proven ability to think strategically and approach challenges
with creativity.
- Demonstrated track record of reliability, meeting goals, and
holding oneself accountable.
- Strong interpersonal skills and experience working effectively
across teams.
- Demonstrated knowledge of case management systems and
experience with referrals, documentation and active follow-up.
- Knowledge of federal, state and local laws, statutes,
regulations, codes, and standards related to the area of
responsibility.
- Knowledge of student support and intervention theory and best
practices.
- Knowledge of mental health and wellness issues in college
student population.
- Knowledge of assessment, risk management and violence
prevention strategies and approaches and how to apply them in a
university setting.
- Excellent interpersonal, verbal and written communication
skills.
- Strong organization skills and an ability to prioritize and
complete simultaneous projects within deadlines.
- Ability to operate personal computers with proficiency and
learn new applications and systems.
- Ability to plan, implement, and evaluate
programs/services.
- Ability to accurately prepare and maintain records, files, and
reports.
- Ability to operate personal computers with proficiency and
learn new applications and systems.
- Ability to interact in a professional manner with staff,
faculty, students, and the community in a service-oriented
environment.
- Ability to maintain confidentiality and discretion at all
times.
- Ability to analyze and solve problems, draw valid conclusions,
and/or develop appropriate alternatives where applicable.
- Ability to work successfully as both a member of a team and
independently with minimal supervision.
Institutional Values & Behavioral Expectations:
In this role, the successful candidate will be expected to:
- Seek out new approaches to improve outcomes; remain open to
feedback and new ideas.
- Lead with integrity; consistently produce high-quality work;
persevere to overcome obstacles to meet deadlines and achieve
deliverables.
- Share information and insights thoughtfully; build partnerships
across departments; communicate respectfully; support colleagues to
achieve common goals.
Coordinator, Student Care Services Level I - Pay Grade
16
Coordinator, Student Care Services Level II- Pay Grade
17
Applicants will be evaluated for roles as either Coordinator,
Student Care Services I or Coordinator, Student Care Services II
based on their qualifications.
FGCU is a State University System of Florida member and an Equal
Opportunity and Equal Access employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, age, national origin, disability, or
protected veteran status.
To apply, visit https://apptrkr.com/9747762"">https://fgcu.wd5.myworkdayjobs.com/en-US/eaglejobs/job/Main-Campus/Coordinator-I-II--Student-Care-Services_R0007733?workerSubType=7606cd1535ba016f9151c43d68012214&workerSubType=7606cd1535ba01e56580c43d68012414&workerSubType=7606cd1535ba014f6fabc43d68012614
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