Coordinator of Residential Life

Employment Category: Full-time, live-in FLSA Classification: Exempt Salary Range: $35,568–$40,000 annually Reports To: Director of Housing and Residential Life/Dean of Students POSITION OVERVIEW The Coordinator of Residential Life supports the development, implementation, and assessment of a comprehensive residential-life program that promotes student engagement, academic success, leadership development, community responsibility, and student well-being within Southern University at New Orleans campus housing. The Coordinator recruits, selects, trains, supervises, and evaluates residential student staff, including Resident Assistants, and supports their onboarding and continuing development. The position fosters a safe, inclusive, and academically supportive living-learning environment while maintaining collaborative relationships with students, faculty, staff, and campus partners. This is a live-in position. Residence in assigned University housing is a condition of employment. The Coordinator must participate in a rotating on-call schedule and respond to after-hours incidents and emergencies. CAMPUS SECURITY AUTHORITY DESIGNATION This position is designated as a Campus Security Authority under the federal Clery Act. The incumbent must promptly report qualifying crimes and incidents to the Southern University at New Orleans Police Department and comply with applicable University reporting procedures and training requirements. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions. Residential Programming and Student Development Develop, coordinate, promote, and assess educational, cultural, social, leadership, and community-building programs within the residence halls. Advance student engagement, academic success, personal responsibility, belonging, and community standards through intentional residential programming. Support living-learning initiatives and student-success strategies aligned with the mission of the Division of Student Affairs. Collaborate with Counseling and Psychological Services, Academic Affairs, Student Leadership and Engagement, SUNO Police, and other campus partners to support residential students. Maintain program documentation and assessment reports concerning participation, learning outcomes, engagement, and effectiveness. Recruitment Selection and Supervision of Student Staff Coordinate recruitment, selection, onboarding, scheduling, and assignment of Resident Assistants and other residential student staff. Design and facilitate initial and continuing training programs for student staff before and during each academic term. Supervise, mentor, coach, and evaluate student staff performance and foster leadership and professional growth. Address performance concerns through timely feedback, documentation, corrective action, and referral consistent with University policies. Emergency Response and Crisis Management Participate in a rotating on-call schedule and respond to after-hours emergencies, student concerns, and critical incidents in the residence halls. Assess, respond to, and document behavioral concerns, student crises, facility emergencies, safety issues, and policy violations. Coordinate response and follow-up with SUNO Police, Counseling and Psychological Services, Student Affairs leadership, Facilities, and other appropriate offices. Provide students with appropriate follow-up support, information, and referrals after emergencies or crisis situations. Assist with developing, reviewing, communicating, and implementing residential safety and emergency-response procedures. Policy Administration and Student Conduct Administer and enforce University housing policies, procedures, community standards, and the Student Code of Conduct consistently and equitably. Conduct or assist with residential conduct meetings, fact gathering, documentation, notices, referrals, and follow-up actions within delegated authority. Maintain accurate, secure, and confidential incident, conduct, duty, and follow-up records in accordance with University policy and applicable privacy requirements. Administrative and Operational Support Assist with occupancy management, room assignments, waitlists, housing transitions, and approved student communications. Support move-in, move-out, residential orientation, closing, break-period, and summer housing operations. Prepare reports and maintain statistical and operational data related to residential-life programs, staffing, conduct, engagement, and student success. Monitor residential conditions, communicate facilities or safety concerns, and coordinate appropriate follow-up with responsible departments. Perform other related duties consistent with the position as assigned. REQUIRED EDUCATION AND EXPERIENCE Bachelor’s degree from an accredited institution in higher education administration, student affairs, counseling, or a related field. At least two years of experience in residence life, housing, student affairs, or a closely related area; relevant graduate-assistant experience may be considered. Experience supervising, advising, training, or leading student staff or peer leaders. PREFERRED EDUCATION AND EXPERIENCE Master’s degree from an accredited institution in higher education administration, student affairs, or a related discipline. Experience working at a Historically Black College or University. Experience with residential programming, student-development theory, program assessment, student conduct, crisis response, and housing operations. KNOWLEDGE SKILLS AND COMPETENCIES Strong organizational, leadership, supervisory, mentoring, and program-management skills. Ability to remain calm, assess risk, exercise sound judgment, and make timely decisions during emergencies and student crises. Ability to work effectively with students from diverse academic, socioeconomic, cultural, and personal backgrounds. Excellent written, verbal, presentation, interpersonal, conflict-resolution, and problem-solving skills. Ability to manage multiple priorities, confidential information, documentation, and deadlines in a dynamic residential environment. Proficiency with housing-management systems, Microsoft 365, student information systems, and electronic recordkeeping. Ability to interpret and consistently apply institutional policies, housing procedures, conduct expectations, and emergency protocols. ADDITIONAL ELIGIBILITY REQUIREMENTS Must reside in assigned University housing as a condition of employment. Must participate in assigned on-call, evening, weekend, break-period, and emergency-response coverage. Employment is contingent upon successful completion of all University-required pre-employment screenings and continued compliance with Clery Act/CSA, emergency response, student conduct, confidentiality, training, and University requirements. WORK ENVIRONMENT PHYSICAL DEMANDS AND TRAVEL Work is performed primarily in residential facilities and professional office environments, with frequent interaction with students, student staff, University employees, families, visitors, and campus partners. Regular evening and weekend availability and participation in a rotating on-call schedule are required. The position may encounter urgent, sensitive, emotionally challenging, or disruptive situations and must respond professionally. The position requires the ability to sit, stand, walk, climb stairs, communicate, use computers and standard office equipment, move throughout residential facilities, and respond promptly to assigned locations, including after regular business hours. The employee must be able to lift or carry materials weighing up to 25 pounds occasionally, with or without reasonable accommodation. Occasional on-campus travel is required, and limited off-campus travel may be required for training or approved University business. BENEFITS Eligible employees may participate in health-insurance benefits offered through the Louisiana Office of Group Benefits and retirement benefits through the applicable state retirement system. Dental and vision coverage is available through UNUM. Eligible positions may also receive paid leave, University-observed holidays, and tuition-waiver benefits in accordance with applicable eligibility requirements, plan documents, and Southern University System and University policies. Assigned University housing is required for this live-in position and is subject to applicable housing terms and University policy. HOW TO APPLY Applicants must complete the Southern University at New Orleans employment application process and submit all materials requested through the applicable posting system. Application materials must clearly demonstrate that the applicant meets the required education and experience qualifications. Incomplete applications may not receive consideration. EQUAL OPPORTUNITY AND NONDISCRIMINATION Southern University at New Orleans is an Equal Opportunity Employer. In compliance with Title IX of the Education Amendments of 1972, Titles VI and VII of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, and other applicable federal, state, and local laws, SUNO prohibits discrimination and harassment based on race, color, religion, sex, ethnicity, national origin or ancestry, age, physical or mental disability, sexual orientation, gender identity, gender expression, genetic information, veteran or military status, membership in the Uniformed Services, or any other status protected by law. This commitment applies to employment and to the administration of educational programs, policies, scholarships, loans, athletics, and other University-administered programs. AMERICANS WITH DISABILITIES ACT STATEMENT Southern University at New Orleans complies with applicable federal and state disability laws and provides reasonable accommodations for qualified applicants and employees with disabilities. Individuals who need a reasonable accommodation to participate in the application or interview process, perform essential job functions, or access employment benefits and privileges should contact the Office of Human Resources. STATE AS A MODEL EMPLOYER Louisiana is a State as a Model Employer that supports the recruitment, hiring, and retention of individuals with disabilities.