Coordinator of Student Success Technology

About University of South Carolina

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service - helping to build healthier, more educated communities in South Carolina and beyond.

Advertised Job Summary

Coordinator of Student Success Technology
University of South Carolina Upstate
STA00548PO26
Spartanburg, SC

The Coordinator of Student Success Technology is responsible for integrating technology within the Student Success Center. This interdisciplinary position blends information systems, big data, and communication strategies. This position provides guidance on system capabilities and key features as they relate to the successful operations of the Student Success Center. This position develops technology workflows and provides training for new and existing users to improve service delivery and product function. Additionally, this position oversees tutoring technologies and AI-supported tutoring tools, supervises student tutors and peer educators, and supports the effective delivery, assessment, and continuous improvement of tutoring services.

Job Related Minimum Required Education and Experience

Typically holds a high school diploma or GED. Requires 2 or more years of job related experience.

Preferred Qualifications

A master's degree in education or related area and one year of experience. Prior experience utilizing student information systems and retention software.

Knowledge/Skills/Abilities

A successful background check is required. Ability to possess a thorough knowledge of University Policy and Procedures and functions. Excellent verbal, written, and oral communication skills. Ability to possess a high level of organizational and coordination skills. Ability to exercise a high level of confidentiality and independent initiative and judgment. Knowledge of modern office practices, procedures, and equipment. Ability to establish and maintain effective working relationships. Knowledge of educational practices and learning principles relevant to higher education environments.

Job Duties

Job Duty: Work within the Student Success Center to identify and prioritize technology needs to support student success and advising. Establish workflows and communication processes for optimal technology use. Works collaboratively with all academic advisors and Student Success Center personnel.
Essential Function: Yes
Percentage of Time: 30

Job Duty: Manage student cohorts and alerts in retention software (Starfish, Quad C, Mentor Collective). Implement chatbot campaigns and manage chatbot conversations (Mainstay).
Essential Function: Yes
Percentage of Time: 15

Job Duty: Assess the effectiveness and utility of technologies related to outreach, intervention, and the student's academic experience. Assist with ongoing assessments of other initiatives. Stay current with emerging educational technologies and trends.
Essential Function: Yes
Percentage of Time: 15

Job Duty: Foster a culture of innovation and technology integration within academic support services. Develop and deliver technology-related professional development programs for staff. Collaborate with other offices to ensure effective integration of technology. Ensure all technology-related policies and procedures are followed, including security and data privacy guidelines.
Essential Function: Yes
Percentage of Time: 15

Job Duty: Supervise student interns, tutors, SI leaders, and other student employees. Coordinate tutoring and Supplemental Instruction (SI) services, including recruiting, training, scheduling; oversee tutoring software and AI-supported tutoring tools; manage session schedules and room reservations; and support effective academic assistance for students.
Essential Function: Yes
Percentage of Time: 20

Job Duty: Other duties as assigned.
Essential Function: Yes
Percentage of Time: 5

Open Until Filled

Yes

Special Instructions to Applicant

The application must be completed including all current and previous work history and education. A resume may be attached, but not substituted for completing work history and education sections of the application.

USC Upstate offers a valuable benefits package including but not limited to:

• Health and Life Insurance
• Retirement Programs
• Paid Tuition Program
• Dependent Scholarships
• Employee Assistance Program (EAP)
• Annual Leave
• Sick Leave
• 13 Paid Holidays (including an extended December holiday)
• Paid Parental Leave
• Professional Development Opportunities

To apply, please visit: https://uscjobs.sc.edu/postings/211185

The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.