Coordinator of the Welcome Center

Job Summary

The Coordinator of the Welcome Center is responsible for providing leadership and daily supervision of the campus visit program and on-campus admission events. This role involves collaborating with staff to implement and execute large group visits, small, targeted visits, and daily individual visits. The coordinator also provides leadership for the Tour Guide program and all admission events. As the face and spirit of the university, the coordinator ensures excellent customer service and quality follow-up and reporting for all prospective Cardinals visitors to the Beaumont Campus. Additionally, the Coordinator assists applicants, students, parents, and members of the public with the admissions process and provides accurate recruitment information when necessary. This position reports directly to the Associate Director of the Welcome Center.

Essential Job Functions

• Manage and oversee all on-campus visit programs and daily campus visits, including developing strategies, evaluating effectiveness, and enhancing the visit experience using data.
• Provide leadership and training to student staff and welcome center personnel, ensuring excellence in customer service and effective visit opportunities.
• Service as a liaison between the welcome center and the University community, coordinating with departments and organizations, and maintaining the university CRM for events and interactions.
• Oversee recruitment events and the Tour Guide program, evaluating their effectiveness, recommending improvements, and ensuring a well-trained core of representatives.
• Maintain professional competency and currency, attending professional development courses, and making recommendations for communication plans, web content, and publications to promote campus visit programs.
• Other duties as assigned.

Minimum and Desired Qualifications

Minimum Qualifications:

• Bachelor’s degree in business administration, communications, hospitality, or another related field.
• Valid Driver’s license
• 1 or more years of experience working with student populations.
• 1 or more years of experience in sales, and experience with building customer relationship management systems, relationship selling, and other sales techniques.

Desired Qualifications:

• Master's degree in business administration, communications, hospitality, or another related field.
• 2 years of experience in a customer service, administrative, or hospitality-related role.
• 1 or more years of experience working and communicating effectively with students and the general population.
• Experience in higher education or admissions is often preferred.

Supplemental Information

Key Competencies:

• Ability to create a welcoming environment and assist visitors with professionalism.
• Strong verbal and written communication skills with the ability to interact with prospective students, families, and university staff.
• Ability to multitask, manage schedules, and coordinate campus visits efficiently.
• Comprehensive, practical knowledge of the technical field with the use of analytical judgment and decision-making.
• Ability to handle unexpected situations and provide solutions in a fast-paced environment.

Physical Requirements:

The physical requirements may vary, but generally, they include: standing, walking, occasionally lifting or carrying materials, sitting for extended periods, answering calls, and handling administrative tasks.

Job Conditions:

The work environment is usually office-based within the university’s Welcome Center and may require travel across campus for meetings or events.