"Coordinator, Peer Academic Coaching Program"

About the Position

Since 2001, Cal State East Bay's Student Center for Academic Achievement (SCAA) has provided content tutoring for writing and a number of courses across the curriculum. Additionally, the SCAA offers embedded, collaborative support through its Writing Associates, Supplemental Instruction (SI), and Peer Academic Coaching (PAC) programs. The mission of the SCAA is to provide Cal State East Bay students with individual and collaborative learning opportunities within an inclusive environment fostering independent growth. The SCAA strives to cultivate adaptability, self-direction, and self-confidence through peer-to-peer support programs. SCAA services help students set achievable goals, develop academic skills, and improve subject comprehension.

The Coordinator oversees the SCAA’s Peer Academic Coaching (PAC) Program - a high impact program that offers peer-led activities. The PAC Coordinator hires, trains, and provides lead work direction to Peer Academic Coaches. The Coordinator is responsible for designing curriculum that develops student leader competencies in mentorship, communication, student success skills, and the understanding of ethical and developmental concerns necessary to successfully engage in coaching. This position may also consider current trends in advising and coaching programming while working closely with faculty, students, and advisors across campus to identify the specific needs of the Cal State East Bay community. Additionally, the Coordinator supports faculty partners and makes the program’s work visible to the community by assessing its effectiveness on an ongoing basis. In conjunction with the SCAA Director, this role engages in strategic planning to ensure that the program’s activities maximize student success.

Responsibilities

• Plan and develop the Peer Academic Coaching (PAC) program to support incoming freshman and transfer students and other special cohorts of students.
• Hire and advise academic coaches.
• Establish and maintain PAC program guidelines, operations, and systems which includes, but is not limited to, scheduling and approving timesheets of coaches.
• Manage program attendance through the Nimbus Learning and BayAdvisor systems.
• Collaborate with the SCAA Director and Program Coordinators by participating in the planning and facilitation of ongoing professional development sessions for SCAA Peer Leaders throughout the semester (as part of the SCAA’s overarching training curriculum/process).
• Conduct ongoing program assessment through collection and evaluation of data and strategic planning for the program.
• Establish and maintain harmonious and cooperative working relationships with departments and divisions that partner with the PAC program.
• Develop tools/resources and facilitate trainings to help coaches and faculty members become effective partners; assist faculty partners with integrating coaches into their courses.
• Stay current with trends in advising and coaching; research and develop best practices in working with the Cal State East Bay student population which includes, but is not limited to, first-generation college students, multilingual students, underrepresented minority students (URM), and adult learners.
• Participate and contribute to campus-wide discussions that explore Cal State East Bay's student needs and coaching/mentoring community values.
• As needed, serve as a resource for pedagogical approaches to coaching and advising for the SCAA Admin Team, tutors, and/or other embedded peer leaders.
• Lead, train, and evaluate Peer Academic Coaches.
• Provide lead work direction to coaches by coordinating assignments, overseeing day-to-day operations, holding regular meetings, and following up on attendance entry.
• Conduct observations and regular check-ins to offer tailored support to individual coaches, as needed.
• Design and deliver intensive PAC program trainings/orientations at the start of each term and throughout each term; align or integrate PAC trainings with the SCAA’s overarching training curriculum/process.
• Oversee communications between coaches and campus partners, to ensure a regular and productive feedback loop.
• Provide lead work direction to 1-2 SCAA "Lead Employee(s)" each academic year.
• Publicity, Outreach, and Other Duties.
• Attend weekly SCAA Admin (Leadership) Team meetings.
• Lead outreach efforts to campus stakeholders and contribute to SCAA-published annual reports, including but not limited to the summarization of activities and accomplishments of the SI program.
• Assist the SCAA Director and Program Coordinators with program publicity, outreach, and operations, as needed.
• Complete other duties as assigned by the appropriate administrator(s).

Minimum Qualifications

Experience: The equivalent to four (4) years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master’s degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one (1) year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two (2) years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.

Education: Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate coursework in counseling techniques, interviewing and conflict resolution where such are job related.

Knowledge and Abilities: [List of abilities as described].

Required Qualifications

• Experience in program management, particularly related to program design, implementation, and assessment.
• Demonstrated ability to independently carry complex assignments and anticipate and analyze problems of program-wide scope.
• Demonstrated ability to communicate effectively both verbally and written with a diverse campus community - students, faculty, and staff.
• Ability to earn the trust and respect of campus faculty while encouraging them to experiment with new pedagogical techniques.
• Strong background and experience in an area of academic assistance, student support, tutoring, teaching, academic coaching, advising, etc.
• Ability to analyze and define complex organizational, policy or procedural problems and to draw valid conclusions and project consequences of various alternative courses of action.
• Ability to develop and maintain harmonious working relationships in circumstances, which involve the denial of requests or the necessity to persuade others to accept a different point of view.
• Ability to work independently and as part of the team, as appropriate.
• Ability to understand the roles and responsibilities of others and to gauge relationships according to the motivations and goals of the members of the organization served.
• Ability to present to various groups of students, faculty, and staff.
• Demonstrated ability to facilitate learning in individual, group, classroom, and virtual settings.
• Willingness and ability to work some evening or weekend hours, if needed.

Preferred Skills and Knowledge

• A Master's degree in higher education administration, college student affairs, counseling, education or related discipline.
• Knowledge and experience with academic advising, tutoring/learning centers, and/or retention programming.
• Knowledge of practices for student retention and how peer-to-peer coaching impacts these goals.
• Experience working with or in learning centers or learning assistance programs.
• Prior experience/certification in academic advising, peer-to-peer mentoring, or coaching.

Salary and Benefits

Salary Range: $6,320.00 per month to $9,014.00 per month. The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $6,320.00 per month to $6,666.00 per month. Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package. This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval.