This role is ideal for someone who enjoys coordinating projects, building effective processes, and collaborating with others to improve student outcomes. You'll help oversee first-year outreach campaigns, analyze engagement trends, and work alongside a dedicated team to ensure students receive timely, personalized support throughout their first year at UVU.

If you're passionate about student success, enjoy solving problems, and want to make a measurable impact on student retention through strategic outreach and collaboration, we'd love to have you join our team.

Summary of Responsibilities

• Leads enrolled first-year student outreach and retention efforts through proactive communication and support initiatives. Collaborates with Student Success Specialists to ensure timely, personalized outreach and effective follow-up with students, promoting engagement and academic persistence.
• Coordinates retention-focused communication campaigns, tracks student engagement and outcomes, analyzes outreach data, and prepares reports to identify trends and opportunities for improvement. Maintains outreach records and supports the continuous improvement of student success initiatives.
• Assists in collaboration with First-Year Experience, academic departments, faculty, and campus partners to improve student success outcomes. Identifies opportunities for shared initiatives, provides consultation on student outreach efforts, and supports campus-wide retention strategies.
• Plans and implements workshops, events, and engagement opportunities that promote student success and connection to university resources. Supports operations, scheduling, promotion, and assessment of Student Success Open Lab services and programs.
• Assists with training, project management, process improvement, committee participation, and other duties as assigned in support of Student Success Center goals.

Qualifications / Licenses / Certifications

Graduation from an accredited institution with a bachelor's degree and one year of experience related to the Summary of Duties; OR any combination of education and/or experience related to the Summary of Duties totaling five years.

Preferred Qualifications:

• Knowledge of Banner student data management and best practices preferred.
• Four to five years of relevant experience.
• Spanish and multi-lingual proficiency allows us to better serve our students.