Copy & Mail Center Operations Coordinator - Facilities Management & Campus Services

Core responsibilities include:

• Acts as lead copier and bindery equipment operator for respective area; performing routine maintenance and minor repairs to equipment, including clearing jams etc.; calls outside technician for major problems.
• Receive, review, and personally process requests for copier job requests/orders.
• Plan daily work assignments based on current workload, customer requirements, machine capabilities, etc.
• Ensure that all requests are logged into billing system; maintains accurate records of all requests.
• Delivery and pick up of work on campus as needed.
• Review inventory levels of copier and bindery supplies and places orders as needed.
• Contact and engage outside service providers as needed.
• Review requests with customers; makes suggestions regarding paper, binding, options, etc.; checks finished work to make certain that customer requirements are being met.
• Troubleshoot problems and questions, such as delivery dates or times, billing charges, partial orders, etc.
• Answer most questions or corrects most problems directly. Refers only the most difficult issues to supervisor.
• Distribute incoming mail, arrange for outgoing mail pickups, track all incoming packages, and notify recipient package needs picked up.
• Responsible for performing the center's accounting activities, including billing customers, collecting cash payments, and balancing daily receipts.
• Other duties as assigned.

You should demonstrate:

• Ability to accurately operate a wide variety of copying and bindery equipment.
• Able to interact and communicate well with the campus customers.
• Ability to prioritize work and balance multiple tasks simultaneously.
• Ability to maintain accurate and detailed records.
• Ability to meet deadlines, work under pressure and with frequent interruptions.
• Ability to pay close attention to detail; keep and maintain accurate and detailed reports and records.
• Required to climb, stoop, kneel, crouch or crawl.
• Visual acuity to perform activities such as extended use of a computer monitor, extensive reading, transcribing, analyzing data and figures, visual inspection involving small defects, small parts and/or operation of machines, using measurement devices, and/or assembly of parts at distances close to the eye.
• Walking and standing, bending, and lifting are occasionally required. May be required to travel to and work at various locations on campus.