Job Description
The Opportunity
Embry-Riddle Aeronautical University (ERAU) is seeking a dynamic, student-centered, and service-oriented Integrated Student Services Counselor to provide exceptional support and guidance throughout the student lifecycle.
In this role, you will deliver friendly, professional, end-to-end service to students across multiple service channels, including in person, by phone, email, and online. The counselor serves as a trusted resource for students, providing guidance on academic progress, degree completion, financial aid, student accounts, registration, enrollment, and other complex student matters. Using sound professional judgment, you will help resolve issues, promote student success, and contribute to improved retention and graduation outcomes.
The Integrated Student Services Counselor develops expertise in student business services, including registration and enrollment, student records, financial aid, student accounts, and financial literacy. This role also maintains a strong working knowledge of related student support services, such as Veterans Student Services, Housing, Disability Support Services, Health Services, Counseling, Tutoring, Academic Advising, Student Employment, International Student Services, and Career Services, ensuring students are connected with the appropriate resources to support their success.
Success in this position requires excellent interpersonal and problem-solving skills, a commitment to outstanding customer service, and the ability to confidently navigate complex or sensitive situations involving students and their families. Counselors are expected to build meaningful relationships with students, communicate effectively with a diverse population, and provide thoughtful guidance from enrollment through graduation.
As a member of ERNIE Central , you will help fulfill the University's mission of providing seamless, integrated student services by ensuring students have effortless access to the information, guidance, and support they need to achieve their academic goals. This role also collaborates closely with departments and administrative partners across the University to deliver a consistent, student-focused experience that advances Embry-Riddle's commitment to student success.
About us
For over 100 years, Embry-Riddle has been the world's leading aviation and aerospace university, educating more than 30,000 students across residential campuses in Daytona Beach, Florida, and Prescott, Arizona, as well as through a global network of Worldwide locations and online programs. With more than 165,000 alumni around the world, our impact reaches every corner of the aerospace, aviation, defense and technology industries.
Today, our faculty, researchers and professional staff are advancing innovation across aviation, space, artificial intelligence, cybersecurity, autonomous systems and next-generation engineering. Working alongside industry leaders, government agencies and innovators, they are solving real-world challenges and shaping the technologies that will define tomorrow.
Whether you are an educator, researcher, administrator, technologist or industry professional, your work at Embry-Riddle will contribute to something bigger than a job. Join a community driven by discovery, purpose and excellence—and help shape the future of aerospace.
The Opportunity
Embry-Riddle Aeronautical University (ERAU) is seeking a dynamic, student-centered, and service-oriented Integrated Student Services Counselor to provide exceptional support and guidance throughout the student lifecycle.
In this role, you will deliver friendly, professional, end-to-end service to students across multiple service channels, including in person, by phone, email, and online. The counselor serves as a trusted resource for students, providing guidance on academic progress, degree completion, financial aid, student accounts, registration, enrollment, and other complex student matters. Using sound professional judgment, you will help resolve issues, promote student success, and contribute to improved retention and graduation outcomes.
The Integrated Student Services Counselor develops expertise in student business services, including registration and enrollment, student records, financial aid, student accounts, and financial literacy. This role also maintains a strong working knowledge of related student support services, such as Veterans Student Services, Housing, Disability Support Services, Health Services, Counseling, Tutoring, Academic Advising, Student Employment, International Student Services, and Career Services, ensuring students are connected with the appropriate resources to support their success.
Success in this position requires excellent interpersonal and problem-solving skills, a commitment to outstanding customer service, and the ability to confidently navigate complex or sensitive situations involving students and their families. Counselors are expected to build meaningful relationships with students, communicate effectively with a diverse population, and provide thoughtful guidance from enrollment through graduation.
As a member of ERNIE Central , you will help fulfill the University's mission of providing seamless, integrated student services by ensuring students have effortless access to the information, guidance, and support they need to achieve their academic goals. This role also collaborates closely with departments and administrative partners across the University to deliver a consistent, student-focused experience that advances Embry-Riddle's commitment to student success.
About us
For over 100 years, Embry-Riddle has been the world's leading aviation and aerospace university, educating more than 30,000 students across residential campuses in Daytona Beach, Florida, and Prescott, Arizona, as well as through a global network of Worldwide locations and online programs. With more than 165,000 alumni around the world, our impact reaches every corner of the aerospace, aviation, defense and technology industries.
Today, our faculty, researchers and professional staff are advancing innovation across aviation, space, artificial intelligence, cybersecurity, autonomous systems and next-generation engineering. Working alongside industry leaders, government agencies and innovators, they are solving real-world challenges and shaping the technologies that will define tomorrow.
Whether you are an educator, researcher, administrator, technologist or industry professional, your work at Embry-Riddle will contribute to something bigger than a job. Join a community driven by discovery, purpose and excellence—and help shape the future of aerospace.
- Generous Time Off: Enjoy up to 18 days of paid leave
in your first year, including 3 days granted upon hire and 15 days
accrued throughout the year. You'll also receive 9+ paid holidays,
including the day after Thanksgiving and the week between Christmas
Eve and New Year's Day.
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