University of East London
Commercial and Programme Delivery Directorate
University of East London
We're the University of East London (UEL) founded in 1898 and proud to change lives through education. Our goal is to advance industry 5.0 careers-first education and provide a clear path to the jobs and opportunities of the future. We're committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a balanced, inclusive, and green future.
But we can't achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us craft our future. As part of our team, you'll have the opportunity to work with a diverse range of people who share your passion for creating positive change. We're an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo.
About the School / Service
The Commercial and Programme Delivery Directorate, led by the Chief Commercial Officer, sits at the heart of UEL's strategic ambitions, bringing together expertise across commercial strategy, procurement, programme delivery, strategic transformation and business development to drive the University's major initiatives and long-term growth agenda. Combining strong governance, oversight, and delivery capability with deep commercial expertise, the Directorate enables the successful delivery of UEL's most significant and complex initiatives while also helping the University identify and realise new opportunities through strategic partnerships, innovative operating models, and diversified income streams. The Directorate sits at the intersection of operational excellence and strategic growth, ensuring that UEL delivers on its commitments and pursues sustainable opportunities that strengthen its long-term financial resilience, market position and reputation while remaining true to its academic mission and civic purpose.
About the Job
The CRM Recruit Product Manager will play a key role in shaping and continuously improving UEL's student recruitment and admissions experience through Ellucian CRM Recruit. Initially embedded within the Student Record System (SRS) Transformation Programme, you will support the successful implementation of CRM Recruit before transitioning into a business-as-usual product management role, driving ongoing enhancements, user adoption and operational excellence across the student recruitment journey.
Key responsibilities include:
- Own the day-to-day management, configuration and continuous improvement of Ellucian CRM Recruit.
- Gather, prioritise and refine business requirements into well-defined, sprint-ready user stories and manage the product backlog.
- Configure and administer CRM Recruit, implementing enhancements to improve usability, efficiency and the applicant experience.
- Support the successful delivery of the SRS Transformation Programme through configuration, testing, data validation, go-live and hypercare activities.
- Collaborate with Admissions, External Relations, IT Services and other stakeholders to identify opportunities for continuous improvement.
- Monitor product performance, data quality and user adoption, using insights to drive improvements across the recruitment and admissions journey.
- Champion best practice, user engagement and training, ensuring colleagues maximise the value of CRM Recruit.
About You
You are an experienced Product Manager or CRM specialist with a passion for delivering exceptional digital experiences. You have strong stakeholder management and communication skills, enjoy translating business needs into practical product improvements, and are confident working with enterprise SaaS platforms. Collaborative, analytical and user-focused, you thrive in fast-paced transformation environments and are motivated by driving continuous improvement and delivering lasting value for both colleagues and students.
Benefits Package
At UEL, we believe that a great role is about more than just a salary. It's about the complete package, including our outstanding work environment and inclusive culture.
We offer a genuinely competitive salary, dependent on experience (DOE), and a range of excellent benefits.
You can explore our full benefits package here: https://uel.ac.uk/benefits-professional-services-positions
Equal Opportunities
As an inclusive, equal-opportunities employer, our Stonewall membership and Athena Swan awards reflect our ongoing dedication to Equality, Diversity and Inclusion and we're committed to closing the" diversity pay gap". We're proud of the progress we've made and honest that there's more to do. We're determined to keep moving forward so everyone at UEL can thrive.
We're a disability confident employer and value all applications. Please let us know if you require any reasonable accommodations throughout the recruitment process.
So, if you'd like to take your career to the next level with us here at the University of East London and are inspired by our environment and commit to success, we want you to apply today!
Please note that this advert may close earlier than the stated deadline if we receive a high volume of applications. We encourage you to submit your application as soon as possible.
Further Details
Job Description & Person Specification
To contact the recruitment team please phone +44 20 8223 3000 x 4600 or e-mail jobs@uel.ac.uk
CVs without a completed application form will not be accepted.
At UEL we are committed to working together to build a community which values diversity in both our staff and student populations, is representative and inclusive, enabling all to progress and thrive.
Advert Details
- Location: London, Docklands campus, Hybrid
- Salary: £53,040 to £60,752
- Hours: Full Time
- Contract Type: Fixed-Term/Contract
- Placed On: 13th October 2026
- Closes: 23rd October 2026
- Job Ref: 050S2026