"Crooked Oaks Events, Hospitality, and Client Services Coordinator"

Position Details

Position Information

Requisition Number: S4696P

Home Org Name: Forestry Wildlife and Environment

Division Name: College of Forestry, Wildlife, and Environment

Position Title: Crooked Oaks Events, Hospitality, and Client Services Coordinator

Job Class Code: EA89A

Appointment Status: Full-time

Job Summary: Reporting to the Manager of Crooked Oaks, the Events, Hospitality, and Client Services Coordinator serves as the lead to drive event activity, increase facilities utilization, and enhance guest experiences. This role focuses on booking, scheduling, and executing events—including weddings, corporate retreats, meetings, and special functions—while ensuring exceptional hospitality and feedback before, during, and after the event.

The ideal candidate will possess a background in event sales and guest relations, along with the confidence to represent the venue at public events and expos. A strategic, goal-oriented mindset is essential, as is a deep understanding of customer service and client engagement. This position expects a certain level of independence, exceptional interpersonal skills, public speaking skills and work hours in evenings and weekends. This position also requires frequent travel locally and occasional travel regionally.

Auburn University is more than just an institution; it’s a vibrant community where real people come together to make a difference. Our commitment to students, employees, communities, and our world runs deep, and it’s reflected in every corner of our campus and beyond.

Life-Changing Impact: At Auburn, our work changes lives. Whether it’s groundbreaking research, innovative teaching, administrative operations or community outreach, every effort contributes to positive change. We’re not just clocking in; we’re making a lasting difference in the lives of others.

How We Support You: Auburn cares for its greatest assets—its employees. Generous benefits, educational opportunities, and a supportive work environment make it a place where you can thrive. From health insurance to retirement plans, we’ve got you covered. Learn more about how we support employees by visiting aub.ie/working-at-auburn.

Come and Stay: The median length of employment for an Auburn employee is 10 years. That’s because Auburn invests in its people. We’re not a revolving door; we’re a family. The Auburn Family. We grow together, learn together, and build lasting relationships.

Sweet Home Alabama: The Auburn/Opelika area exudes small-town charm and warmth. With cozy traditions, excellent schools, and vibrant downtowns, it’s a place where you’ll feel at home. Plus, we’re centrally located in the Southeast with easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.

A Place for Everyone: We are committed to fostering an environment where everyone feels valued and respected, and we celebrate our unique perspectives, backgrounds, and experiences. When you work at Auburn, you’re a part of a rich tapestry of individuals who bring their authentic selves to the table to create a welcoming and engaging university community.

Essential Functions

1. Client engagement, sales, services, and data management: Operates as the outward-facing representative of Crooked Oaks, attending expos, conferences, and community events. Serves as the primary point of contact for event inquiries, venue tours, bookings, and client support. Tracks and maintains detailed records of lodging and event inquiries, tours, bookings, and lead sources. Ensures a high-quality, guest-focused experience throughout the sales cycle and beyond.
2. Building partnerships and communications: Builds and maintains strategic partnerships with university groups, corporate groups, community organizations, alumni, and the general public. Actively communicates with these groups to ensure stable sales opportunities. Collaborates with CFWE Offices of Advancement and Communication and Marketing in promoting event sales and services.
3. Hospitality-driven event execution: Coordinates all logistical aspects of events with a focus on hospitality, from contract negotiation and vendor coordination to on-site management and post-event follow-up. Meets or exceeds targets for bookings, revenue, client satisfaction, and facility utilization.
4. Administrative & operational support: Provides day-to-day office and operational support related to event planning, reservations, vendor communication, and hospitality coordination. May supervise student workers, interns and temporary workers.

Why Work at Auburn?

• Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
• Culture of Excellence: We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
• We’re Here for You: Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
• Sweet Home Alabama: The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
• A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.

Minimum Qualifications

Minimum Qualifications: Bachelor’s degree

Minimum Skills and Abilities: While no prior experience is required, experience in Event Sales, Event Coordination, Customer Relations, and Hospitality Management is preferred.

Minimum Technology Skills: Experience in Microsoft Office applications (Excel, Word, Outlook)

Minimum License and Certifications: None Required.

Desired Qualifications: Prior experience in Kronos, Word, Excel, Outlook, PowerPoint, and with AU policies and procedures are desired.

Salary Range: $43,190 - $64,790

Job Category: Communications/Public Relations/Marketing

City position is located in: Auburn

State position is located: Alabama

Posting Date: 08/22/2025

Equal Opportunity Compliance Statement: It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit their website to learn more.

Documents Needed to Apply: Required Documents: 1. Resume 2. Cover Letter 3. Other