Position Summary

Responsible for designing, programming and administering credit or non-credit training or educational programs focused in a specific area as assigned that are offered either at a specific campus or location.

Required Knowledge, Skills, and Abilities

• The ability to establish program goals and objectives, direct program evaluation and quality control activities, develop and approve schedule, priorities and standards for achieving goals.
• Knowledge and experience analyzing, coordinating and evaluating program operations and procedures.
• Knowledge of applicable codes, regulations, technical processes and procedures related to the assigned program.
• Experience working in a fast-paced diverse environment with numerous demands, and frequent changes.
• Ability to perform complex program activities, establish goals and objectives, present and effectively address learning challenges.
• Knowledge of education and training requirements, district policies and procedures.
• Ability to design customized programs to meet the needs of business, community and client/partners.
• Ability to develop, cultivate and maintain working relationships with internal/external departments, agencies and other associated with program.
• Experience making recommendations for new policies and procedures for the improvement of the program and program activities.
• Ability to work effectively and efficiently to provide quality service to students and the public to satisfy student service expectations.
• Capable of assessing situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
• Ability to manages one's time and priorities to ensure assignments are completed in a timely and effective manner.
• Strong administrative skills including the ability to manage multiple projects with varying deadlines.
• Experience providing professional development and/or technical assistance.
• Creativity, self-direction and the capacity for independent work, multi-tasking and organizational skills are required.
• Experience preparing reports; analyze learning products, activities and events; plan and orchestrate effective learning events.
• Excellent verbal and written communication skills including the ability to communicate effectively with all levels of school stakeholders.
• Strong knowledge and experience providing effective customer service.

Key Responsibilities

• Responsible for overseeing the delivery of an assigned training program to a targeted clientele, within a specific time frame and measured by pre-defined contractual goals.
• Develop and manage academic programs that provide student development, enrichment, mentoring, and promote student utilization of all student services and programs.
• Develops and implements standards for attainment of program goals and objectives.
• Refine and implement systems for students' compliance with policies and regulations related to a specific program.
• Monitors development of training materials evaluates recruitment and manage program related events and initiatives.
• Develops and implements activities based on needs assessment results.
• Conduct follow-up surveys for input on events related to the program for continual assessment and improvement.
• Maintains frequent interaction with cooperating campus departments, special groups, and external agencies in administering the program.
• Works closely with students participating in the programs to advise and maintain program quality.
• Independently create and implement changes to improve services and positive measurable outcomes.
• Assist in the identification of necessary equipment, instructional materials and supplies for courses/programs.
• Prepares program budgets and controls expenditures in accordance with budget allocations.
• Documents project activities and prepares related reports to funding agencies, companies, and Dallas College departments as required.
• Provide support, direct communication, informational materials and respond to questions from prospective and current students.
• Manages communications and programming for constituents and corporate partners.
• Must have excellent communication skills and the ability to interact with internal/external stakeholders and constituents within the Dallas College community network.
• May supervise two (2) or more full-time employees and responsible for allocated budget.
• Completes required Dallas College Professional Development training hours per academic year.
• Performs related duties as assigned.