Culinary Assistant - Retail

our campus. Learn more about Life at Holy Cross here. At Holy Cross Dining, you are part of more than a food-service operation-you are an essential part of the student experience and the broader College community. Our culinary team plays an important role in creating a welcoming, connected, and enjoyable campus experience by providing high-quality meals and exceptional service to students, faculty, staff, and guests. As a Culinary Assistant, you will contribute to an environment where every meal and interaction is an opportunity to make someone feel welcomed, valued, and connected to the Holy Cross community. You will help prepare and serve quality food while supporting a positive dining experience through hospitality, teamwork, inclusion, and service. We are looking for team members who take pride in their work, enjoy working collaboratively, and understand that great hospitality extends beyond the food-it is about the experience we create for every member of our community. Job Description DAYS & HOURS: Holy Cross Dining staff are considered Emergency Essential Personnel and are required to report to work during times of inclement weather. Flexibility is required, and schedules may change based on departmental needs, the academic calendar, campus events, and operational requirements. CURRENT SCHEDULE: Monday - Friday / 8:00 AM - 4:30 PM MAJOR AREAS OF RESPONSIBILITY FOR THIS POSITION Prepare and cook food items to order, ensuring adherence to established standards and specifications. Follow menu and recipe guidelines precisely to maintain consistency and quality across all food items. Ensure all menu items are consistently prepared, properly portioned, of the highest quality, and served at the correct temperatures. Fill out the temperature log book charts. Maintain a clean, safe, and fully functional work area that is adequately stocked, properly rotated, and organized at all times. Supervise on-call staff, student captains/workers, and temporary employees, providing direction on routine tasks to ensure smooth operations. Be adaptable and capable of working in various areas of the servery as assigned by management. Provide exceptional customer service by serving guests in a friendly, professional, and attentive manner when required. Assist with the setup, service, and cleanup of catered events, ensuring all operational standards are met. Accurately complete service records and inventory data within the FoodPro system to ensure proper tracking and reporting. Demonstrate proficiency in accommodating students with special dietary restrictions, ensuring their needs are met with care. Seek guidance from management with questions. Understand and apply food waste management practices, utilizing FIFO (First In, First Out) to minimize waste and maintain inventory efficiency. Adhere to all state and local food safety regulations to ensure compliance and uphold the highest standards of food safety. Perform other similar or related duties as required or requested. RESPONSIBILITIES FOR ALL HOSPITALITY EMPLOYEES All documentation is recorded accurately and timely. Follow all chemical guidelines according to the Material Safety Data Sheets. Superior customer service and communications skills are needed to provide a welcoming, friendly and professional manner to all of our guests. Offer training/support to co-workers, staff and students where applicable. Follow all verbal and written instructions from managers/supervisors. Have the ability to frequently lift up to 25 pounds, occasionally lift up to 50 pounds and 100 with assistance. All staff are considered to be emergency essential personnel and are required to report during times of inclement weather. Schedule flexibility is important, you need to be aware of the academic calendar and special event dates. We will/may adjust schedules due to events on campus. Be innovative as it pertains to your position. Be comfortable sharing your suggestions and ideas for process or work improvements. Comply with all safety and risk management practices, policies and procedures. Ability to succeed in a high-pressure environment. Ability to communicate with guests, co-workers and other members of the college community with professionalism and respect. Be sure to know and come to work each day with our department's core values in mind. Must adhere to the uniform standard as it applies to your position. MINIMUM QUALIFICATIONS FOR THIS POSITION Up to two years related work experience is preferred. High School Diploma or equivalent required. Ability to frequently lift up to 25 pounds, occasionally lift up to 50 pounds and 100 with assistance ServSafe Food Safety Certification or training is required. If training is not up-to-date, training/certification must be completed upon 3-6 months from date of hire. Food allergy training is essential and prior experience in special food allergy meal preparation is preferred. If a candidate does not have prior experience, the necessary training must be completed upon hiring. Initial training will include a review of information, departmental responsibilities and a recap of the Food Allergy Program. Excellent customer service and appropriate communication skills are needed in order to provide a welcoming, professional and safe environment for students and guests. Upon hiring the following additional training must be completed on a yearly basis: Title IX harassment training, Security awareness training. CORE COMPETENCIES Inclusion: Actively engaging with the values of the College by promoting a work environment that embraces diversity and demonstrating respect for the opinions and beliefs of others. Innovation: Performing one's job with creativity and proactivity, improving procedures and problem-solving. Mission/Service Orientation: Focusing on service to others and contributing to the College's collective mission. Responsibility: Taking ownership of one's actions and accountability for one's tasks and duties. Collaboration: Exchanging information, ideas, and thoughts with others in a manner that is proactive and enhances partnerships. DISCLAIMER The description above represents the most significant duties of this position but does not exclude other occasional work assignments not mentioned, the inclusion of which would be in conformity with the factor degrees assigned. Salary: The hourly rate for the Culinary Assistant position is $18.00 per hour. Weekly Hours: 40 Annual Work Schedule: (For Seasonal and Temporary Positions, this will be determined by the manager) Application Instructions For all administrative and academic positions, please upload a current resume and cover letter. In your cover letter, please reflect on how your professional and personal values align with the Mission of the College. For all other positions, resume and cover letters are optional, but your most up-to-date work experience and educational background are required. Applications will be accepted until the position is filled. However, priority consideration will be given to applications submitted within 30 days of the posting date. Additional Information To review our generous benefits options, please review our detailed information here or check out our Benefits at a Glance . The College also provides reasonable accommodations to qualified individuals with disabilities during the hiring process in compliance with law. Please contact Human Resources for questions or to request an accommodation via email at hr@holycross.edu , or by calling 508-793-3391. The College is an Equal Employment Opportunity Employer and complies with all Federal and Massachusetts laws concerning Equal Opportunity in the workplace. The College does not provide immigration sponsorship for staff positions. Candidates must be legally authorized to work in the United States without current or future employer sponsorship. To apply, visit https://holycross.wd12.myworkdayjobs.com/en-US/Careers/job/Worcester-MA/Culinary-Assistant---Retail_JREQ-000865 Copyright 2025 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency je-dbedf12fbada4146b2b48fe8be7fc2d3