Custodial Supervisor

Job Description

Facilities Maintenance Operations (FMO) offers building & landscape maintenance, and custodial services to Harvard faculties and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards.

The Custodial Supervisor is guided at all times by the mission, vision, and principles of Campus Services and instills a commitment to these values among all team members. The Custodial Supervisor fosters a welcoming, supportive, and diverse workforce and environment.

Job-Specific Responsibilities:

1. Ensures all Custodial Services operations adhere to customer-determined standards.
2. Develops cleaning schedules and routines to meet customer expectations for cleanliness and sanitary conditions in compliance with all applicable environmental health and safety requirements.
3. Continually review and adjust schedules and routines as needed.
4. Provides hands-on training to custodians in effective cleaning procedures, proper use of equipment and cleaning solutions, building security, and environmental health and safety regulations.
5. Communicates effectively and consistently with custodial staff, community members, and customers electronically and face-to-face to ensure excellent customer service.
6. Utilizes Microsoft Office software and customer electronic work order systems to prepare and validate operational data.
7. Meets with staff as needed to address issues and concerns.
8. Implements Green Cleaning procedures and train custodians in Green Cleaning techniques in accordance with the FMO Green Cleaning Program.
9. Assigns and supervises work performed by hourly custodial employees and sub-contracted cleaning services (as required).
10. Performs regular cleaning quality inspections for all areas.
11. Document inspection results and initiate corrective actions as needed.
12. Implement quality improvement recommendations made by independent, third-party cleaning auditors.
13. Manages employee performance; provide counsel or disciplinary actions as necessary.
14. Demonstrate sound judgement in the application of performance management in accordance with both the collective bargaining agreement and established Campus Services management practices.
15. Ensures compliance with all Departmental, University, and governmental procedures, policies, and regulations.
16. Assures compliance with bargaining unit agreement.
17. Ensures custodial operations compliance with all customer-established procedures for use and care of facilities.
18. Ensures custodial operations compliance with all procedures of workplace safety, environmental regulations, resource efficiency (recycling and energy conservation programs) and building safety.
19. Coordinates and supervise customer requested function set-ups, snow removal operations and response to emergency conditions.
20. Performs finance and administrative duties such as maintaining records of employee attendance and payroll, work schedules, key distribution logs, equipment and assist with monitoring supply of inventory.
21. Works closely with the department human resources representatives to ensure the proper maintenance of all personnel records.
22. Leads, provides support to, or performs special projects (short and long-range), initiatives, and tasks as assigned/directed.