Job Description
Facilities Maintenance Operations (FMO) offers building & landscape maintenance and custodial services to Harvard faculties and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards.
Job-Specific Responsibilities:
- Ensures all Custodial Services operations adheres to customer-determined standards.
- Provides hands-on training to custodians in effective cleaning procedures, proper use of equipment and cleaning solutions, building security, and environmental health and safety regulations.
- Communicates effectively and consistently with custodial staff, community members, and customers electronically and face-to-face to ensure excellent customer service.
- Implements Green Cleaning procedures and train custodians in Green Cleaning techniques in accordance with the FMO Green Cleaning Program.
- Assigns and supervises work performed by hourly custodial employees and sub-contracted cleaning services (as required).
- Performs regular cleaning quality inspections for all areas.
- Manages employee performance; provide counsel or disciplinary actions as necessary.
- Ensures compliance with all Departmental, University, and governmental procedures, policies, and regulations.
- Coordinates and supervise customer requested function set-ups, snow removal operations and response to emergency conditions.
- Performs finance and administrative duties such as maintaining records of employee attendance and payroll, work schedules, key distribution logs, equipment and assist with monitoring supply of inventory.
- Works closely with the department human resources representatives to ensure the proper maintenance of all personnel records.
- Leads, provides support to, or performs special projects (short and long-range), initiatives, and tasks as assigned/directed.
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