Custodial Supervisor

Department Summary

At UCLA Housing & Hospitality Services (H&HS), you become part of UCLA's tradition of excellence by providing quality housing, dining, and hospitality services to student-residents, faculty, staff, and campus visitors. We believe there's more to a job than simply being employed. In addition to competitive salaries and comprehensive benefits and retirement plans, H&HS team members enjoy significant opportunities for professional and personal growth in a supportive work environment. No matter what your role, you will join more than 2,600+ H&HS team members who understand that our motto Hospitality First! means that a warm, gracious attitude makes a difference in the lives of the people we serve. AMAZING BENEFITS Starting Day One!

Position Summary

Under the direction of the Building Manager or Housekeeping Manager, the Housekeeping Supervisor oversees housekeeping functions for a multi-unit residence hall facility, which houses up to 2,000 residents, and non-residential/common areas up to 200,000 sq. feet. Responsible for daily supervision of between 16-20 full-time career housekeepers and up to 10 seasonal casual staff. Ensure housekeeping/maintenance standards of meeting and exceeding customer expectations are kept. Provide on-the-job training to staff, including proper use of chemicals and equipment, and ensure compliance with published safety standards.

Qualifications

• 3-4 years Custodial experience in a large institution (Required)
• 1-2 years Leading or overseeing teams (Preferred)
• Experience in a higher education environment (Preferred)
• Working knowledge of University policies and procedures relating to Staff Personnel Policies and AFSCME agreement regarding performance evaluations, disciplinary procedures, training, recruitment and selection. Working knowledge of time reporting and payroll procedures at the unit level. (Preferred)
• Skill in managing a variety of personnel-related matters, (e.g. employee training and appraisal, career development, interviewing and selection, employee relations and corrective action). (Required)
• Skill in reading and comprehending standard English text such as printed University and Departmental procedures, reports, correspondences and Material Safety Data Sheets. Ability to write concise, logical and grammatically correct English to prepare written schedules, plans, employee performance evaluations, payroll reports, such as overtime variances, and other operational/administrative related reports or correspondence. (Required)
• Ability to conduct on-site inspections of units for quality control and maintenance needs. These inspections involve walking, standing, climbing (e.g. stairs and ladders), stooping and crouching. Skill in supervising custodial staff and work, to include working knowledge of proper procedures for cleaning and sanitation of public areas, office space and meeting rooms. Ability to bend, stoop, crouch, lift, reach and walk for long periods of time so as to ensure that work areas are maintained as appropriate. (Required)
• Working knowledge of safety rules and procedures as they pertain to working conditions, equipment used and working with cleaning and sanitizing chemicals. Knowledge of where to obtain materials, supplies, equipment and services utilized by department/university personnel in units. (Required)
• Working knowledge of portable fire fighting equipment as to its type, class, required locations, testing methods and maintenance. (Preferred)
• Ability to accurately assemble material and equipment inventories and monitor usage of supplies to control costs. Skill in projecting budget costs involving supplies, capital equipment and staffing expenses. (Required)
• Skill in organizing and monitoring assignments to complete work in a timely manner when there are changing priorities and deadlines. Skill in working independently and following through on assignments with minimal direction. (Required)
• Interpersonal skills sufficient to interact effectively and tactfully with department/university personnel at various levels and with the public in all matters pertaining to the operation of the units. Ability to communicate effectively on a one-to-one basis and in small group settings to delegate work assignments, conduct unit business and explain department/university policies and procedures as applicable. (Required)
• Skill in encouraging and motivating individuals to work together as a team to achieve goals and objectives. Ability to work during overtime, swing shifts and weekends to supervise staff and/or solve operations problems. (Required)
• Ability to communicate effectively in English and Spanish. (Preferred)
• Must have and maintain a valid California Driver's License in order to drive a University vehicle to transport equipment and/or materials between buildings. (Required)