Custodian B

Job Summary:

Facilities Maintenance Operations (FMO) offers building & landscape maintenance, and custodial services to Harvard faculties and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards. As such, FMO operates as an in-house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business.

Job-Specific Responsibilities:

As described in the customer service level agreement, responsibilities may include but are not limited to:

• Performs routine and specialized cleaning of academic and non-academic spaces, including but not limited to: offices, dormitories, laboratories, libraries, athletic facilities, classroom and assembly spaces, restrooms, common areas and entryways, as assigned.
• Maintains all assigned areas in a clean, orderly, and sanitary manner.
• Sanitizes bathroom surfaces, fixtures, and food handling/preparation areas.
• Restocks restroom and kitchen area consumable supplies daily.
• Broom sweeps, dry/damp/wet mops hard surface floors and stairs as assigned.
• Dusts and/or washes furniture, walls, and horizontal surfaces.
• Vacuums carpeted floor surfaces using light and/or heavy-duty vacuums.
• Empties and cleans trash and recycling receptacles and moves trash and recyclables to designated pick-up points.
• Strips, waxes and burnishes floors using power floor machines.
• Operates heavy-duty wet pick-up machines to remove liquids from floor surfaces.
• Washes interior windows and first floor exterior windows.
• May be assigned to perform residential housekeeping during Reunion/Commencement events.
• Performs related duties as required.

Working Conditions:

Emergency Status Designation: Critical Operations Personnel (required to provide on-site support during emergency situations as determined by management).

Physical Requirements:

For employees hired after January 2026, must be able to lift and carry up to 50 lb. routinely, on a daily basis. May be required to lift and carry five-gallon pails of cleaning liquids at various times (weighing up to 50 lbs.). Employees hired before January 2026, the lifting requirement as described above is 40 lbs.

Qualifications

Basic Qualifications:

• A minimum of 1 year of cleaning industry experience required
• Basic proficiency in the English language, including reading, writing, and speaking

Additional Qualifications and Skills:

• Provide responsive customer support in all phases of custodial and related building operations.
• Must be quality focused, customer service oriented and able to routinely communicate clearly in the English language with co-workers and customers in a professional environment.
• Must observe and comply with all standard safety codes and practices and perform work in accordance with recognized industry and university standards.