Job Description

Facilities Maintenance Operations (FMO) offers building & landscape maintenance, and custodial services to Harvard faculty and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards. As such, FMO operates as an in-house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business.

Job-Specific Responsibilities:

As described in the customer service level agreement, responsibilities may include, but are not limited to:

• Performs routine and specialized cleaning of academic and non-academic spaces, including but not limited to offices, dormitories, laboratories, libraries, athletic facilities, classroom and assembly spaces, restrooms, common areas, and entryways, as assigned. Maintains all assigned areas in a clean, orderly, and sanitary manner.
• Sanitizes bathroom surfaces, fixtures, and food handling/preparation areas.
• Restocks the restroom and kitchen area consumable supplies daily.
• Broom sweeps, dry/damp/wet mops hard surface floors and stairs as assigned.
• Dusts and/or washes furniture, walls, and horizontal surfaces.
• Vacuums carpeted floor surfaces using light and/or heavy-duty vacuums.
• Empties and cleans trash and recycling receptacles and moves trash and recyclables to designated pick-up points.
• Strips, waxes, and burnishes floors using power floor machines.
• Operates heavy-duty wet pick-up machines to remove liquids from floor surfaces.
• Washes interior windows and first-floor exterior windows.
• May be assigned to perform residential housekeeping during Reunion/Commencement events.
• Performs related duties as required.
• May be required to move furniture or other heavy objects for extended periods.
• Performs snow removal assignments, including shoveling, sweeping, and applying ice melt or sand.
• May be required to operate equipment, including heavy floor machines.
• May be required to use ladders regularly.
• May be required to work occasional overtime in support of business needs.
• Required to wear a clean, neat uniform and always maintain a professional image.
• Must always display and wear an ID badge.
• Wear safety equipment and clothing when appropriate and/or required.

Working Conditions:

Emergency Status Designation: Critical Operations Personnel (required to provide on-site support during emergency situations as determined by management).

Physical Requirements:

• The ability to lift requirement described above is 40 lbs.
• Ability to perform repetitive tasks as listed in the Duties and Responsibilities.
• Such tasks require repetitive stooping, bending, reaching, and carrying, especially to vacuum, sweep, and mop stairwells, perform high and low dusting or cleaning, etc.
• Must be able to tolerate dust and other airborne particles as well as approved cleaning chemicals.
• Must be able to lift and carry up to 50 lb. routinely, on a daily basis.
• May be required to lift and carry five-gallon pails of cleaning liquids at various times (weighing up to 50 lbs.)

Qualifications

Basic Qualifications:

• A minimum of 1 year of cleaning industry experience required
• Basic proficiency in the English language, including reading, writing, and speaking

Additional Qualifications and Skills:

• Provide responsive customer support in all phases of custodial and related building operations.
• Must be quality-focused, customer service-oriented, and able to routinely communicate clearly in the English language with co-workers and customers in a professional environment.
• Must observe and comply with all standard safety codes and practices and perform work in accordance with recognized industry and university standards.
• May be assigned to work independently or as part of a team under the guidance and direction of the Area Supervisor and/or Crew Chief. Must be available to respond to off-hour emergencies as needed.
• May be required to work occasional overtime in support of business needs.

Additional Information

Standard Hours/Schedule: 40 hours per week, Monday – Friday, 1:30 pm – 10:00 pm. Days Off: Sunday & Saturday

Work Location: Harvard School of Public Health; Cambridge, MA (USA)

Compensation Range/Rate (including Shift Differential if applicable): $28.00 – $28.68

Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position

Pre-Employment Screening: Identity, Criminal, Drug Test, References