Custodian / Housekeeper

Job Details

Position Details
Classification Information
Position Classification Title
Building Environmental Services Technician
FLSA
Non-Exempt
Position Class
16785
Position Overview
Position Summary
Are you a detail‑oriented professional with a passion for maintaining clean, welcoming, and well‑organized environments? Winston‑Salem State University ( WSSU ) is seeking a Housekeeper to provide high‑quality cleaning and organizational services for designated residential spaces as well as buildings across the main campus. If you take pride in creating immaculate environments and delivering exceptional service, this role may be a perfect fit for you!
Key Responsibilities
Residential Cleaning & Support

• Perform routine residential cleaning tasks, including dusting, vacuuming, mopping, and polishing furniture, to ensure living and hospitality spaces remain clean and inviting.
• Maintain organization throughout residential areas by managing inventory, organizing closets, drawers, and storage spaces, and ensuring all items are stored properly.
• Support guest and event preparation by setting up and breaking down residential spaces used for meetings, hospitality, or special functions.
• Launder, fold, and iron linens; make beds; change linens; and ensure rooms are neat, hygienic, and prepared for occupants and guests.
• Provide courteous and professional customer service when interacting with residents, visitors, and university personnel.
• Maintain confidentiality, discretion, and professionalism when working in private or semi‑private residential environments.
• Follow safety procedures, report maintenance concerns promptly, and ensure equipment is used and maintained properly.

Main Campus Cleaning Responsibilities

• Perform high and low dusting, sweeping, mopping, and vacuuming in academic, administrative, and common‑area spaces.
• Clean and sanitize restrooms, including fixtures, floors, mirrors, dispensers, and partitions.
• Shampoo carpets, clean glass, wash walls, and maintain light fixtures as assigned.
• Empty and replace trash receptacle liners and ensure proper disposal of waste and recyclables.
• Support routine and project‑based floor maintenance, including buffing, stripping, waxing, and other periodic tasks.
• Move furniture and operate cleaning equipment such as vacuums, auto‑scrubbers, and carpet extractors.
• Maintain and store cleaning supplies, tools, and equipment responsibly and in accordance with departmental guidelines.

Why Join WSSU ?
At Winston‑Salem State University, we are committed to providing clean, safe, and welcoming environments for students, employees, and visitors. As a Housekeeper supporting both residential and campus facilities, you will play a key role in helping the university maintain spaces that reflect pride, comfort, and excellence in service.
Apply Today!
If you are ready to bring your cleaning expertise, organizational skills, and customer‑service mindset to a meaningful role that supports the WSSU community, we encourage you to apply. Join our team and help us maintain the high standards that make WSSU a place to live, learn, and thrive!
Primary Function of Organizational Unit
To provide housekeeping, grounds, recycling and sanitation services to all University owned properties and grounds.
Position Information
Position Number
081384
Competency Level
Journey
Working Position Title
Custodian / Housekeeper
Building and Room No.
1602 Lowery St
Work Hours
Variable schedule - 5:00 AM - 2:00 PM, Monday - Friday and occasional weekends as required, hours subject to change based on University and institutional needs.
Hours per week
40
Months per year
12
Appointment Type
Permanent Full-Time
If Time Limited.
No
Appointment Length.
12
DHR Assigned Fields
FTE
1
Requirements and Preferences
Position required to work during periods of adverse weather or other emergencies
All - Emergency and Pandemic on site
Position required to work On-Call/Emergency Callback
Yes
Minimum Experience/Education
Some knowledge of cleaning procedures, ability to follow instructions and to perform medium to heavy physical work; or an equivalent combination of training and experience.
Special certification may be required for some of these positions
Preferred Years Experience, Skills, Training, Education

• High school diploma or equivalent.
• Previous housekeeping experience, preferably in a high-profile or executive residence.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Discretion and ability to maintain confidentiality.
• Good communication skills.
• Flexibility to work irregular hours, including weekends and evenings occasionally, as needed.
• Ability to perform physical tasks, including lifting up to 25 pounds, bending, standing, and walking for extended periods.
• Capacity to handle cleaning equipment and supplies safely.

Required License or Certification
Valid NC Drivers License
Valid US Driver's License
Yes
Commercial Driver's License Required
No
Physical Required
No
Posting Details
Posting Number
SPA01034P
Internal Posting Only
No
Time Limited Position
No
Appointment Length

State Salary Range
$33,540 - $47,847
Internal Salary Range
$33,540 - $37,594
Open Date
04/13/2026
Close Date
04/30/2026
Open Until Filled
No
Special Instructions Summary
Our agency supports second-chance employment for individuals who were previously incarcerated, or justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified.

Please Note:
* A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
* If it is determined that no applicants meet the minimum competency, education, and experience requirements, then management may consider other applicants.
* Salary will be determined based on competencies, equity, budget, and market considerations.
* Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
* Failure to complete the application completely may result in you not being considered for the vacant position.
* Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.
* If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu . Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834.
Key Responsibilities and Related Competencies
Competency
Knowledge - Technical
Describe the specific job duties related to this competency
Residential Cleaning Duties:
Includes, but is not limited to, daily routine/detail cleaning and resupply of assigned residential work areas in a timely manner. Duties include:

• Performing routine cleaning tasks such as dusting, vacuuming, mopping, and polishing furniture.
• Cleaning and sanitizing bathrooms, kitchens, and common areas.
• Making beds, changing linens, and ensuring all rooms are neat and orderly.
• Laundering and ironing linens and other fabrics as needed.
• Keeping all areas organized and free of clutter.
• Maintaining inventory of cleaning supplies and household items.
• Organizing closets, drawers, and other storage areas.
• Setting up and breaking down event or hospitality spaces, ensuring they are clean, orderly, and presentable.
• Coordinating with various university units when preparing residential spaces for events or visitors.

Main Campus Facilities Duties:
Includes, but is not limited to, daily routine/detail cleaning and resupply of assigned work areas in a timely manner. Tasks include:

• Sweeping, mopping, scrubbing, dusting, disinfecting, vacuuming, and removing trash.
• Refilling tissue, soap, and other dispensers with the proper products and in the appropriate amounts.
• Cleaning restrooms, including sweeping and mopping floors; cleaning commodes, urinals, sinks, mirrors, and dispensers.
• Detail cleaning of assigned areas, high and low dusting, and maintaining glass and lobby areas.
• Completing project‑related tasks such as floor care, deep restroom cleaning, and occasional custodial‑related outdoor work as directed.
• Maintaining cleaning performance standards while adhering to departmental practices regarding green cleaning processes, safety policies, and assigned routines.
• Performing absentee coverage as directed.

Additional Duties:
Staff members are also expected to submit supply requests on predetermined dates using departmental request forms. Laundry should be turned in for cleaning and retrieved per supervisory direction, and staff must monitor equipment for malfunctions, provide updates to supervisors or team leaders, and report equipment location changes or repair needs. Staff members are expected to diagnose minor equipment issues (e.g., vacuum cleaner bags/filters) and clean equipment/storage closets per departmental schedules.
Percentage Of Time
50
Competency
Customer Service
Describe the specific job duties related to this competency
Greets customers promptly and courteously. Receive visitors and general public in a courteous, professional and helpful manner daily. Maintains a positive attitude and demeanor and displays excellent customer service skills to colleagues, students, staff and visitors daily. Assists in preparing spaces for special events, receptions, and official functions. Also handles additional housekeeping tasks as requested.
Percentage Of Time
15
Competency
Interpersonal Skills
Describe the specific job duties related to this competency
Communicates with colleagues and customers in a manner that allows work to be completed. Offers to assist when needed and shares knowledge, resources, etc. to reach common goals. Acknowledges the importance of others’ opinions and ideas and offers suggestions to improve work output. Observes and respects the confidentiality of occupants in residential spaces and displays discretion.
Percentage Of Time
15
Competency
Communication
Describe the specific job duties related to this competency
Clearly and concisely conveys verbal, non‑verbal (sign language, body language, gestures), or written information to individuals or groups to ensure understanding. Listens and responds appropriately to messages from others. Communicates effectively with residential occupants, guests, and other staff members to ensure needs and expectations are met. Reports any maintenance issues or necessary repairs to the appropriate personnel.
Staff members will also be expected to perform computer‑related tasks as assigned, such as digital time reporting, online training, performance appraisal tasks, and reading/acknowledging messages from the university/department.
Percentage Of Time
10
Competency
Safety and Health Compliance
Describe the specific job duties related to this competency
Demonstrates an understanding of and maintains conditions that ensure a healthy and safe working environment. Ensures equipment is working properly and report malfunctions of equipment as it occurs. Adhere to University safety and health standards wearing appropriate issued personal protective equipment ( PPE ), supplies and materials. Adheres to departmental policy as it pertains to only using chemicals and supplies provided specifically by the department.
Percentage Of Time
10