Customer Access Senior/UKHC

Job Summary:

The primary responsibilities of the Customer Access Senior, for the UK HealthCare Patient Access Call Center, include: resolution of escalated Patient Access problems; hire, train, coach and supervise Customer Access Associates; monitor work groups performance, as well as volumes, productivity, audits and accuracy reports; commitment to excellent customer service; process standardization activities of workflow and efficiency improvements; ensure compliance with University, federal, state, and local regulations.

Remote schedule options available.

Skills / Knowledge / Abilities:

Attention to detail, leadership, customer focus.

Does this position have supervisory responsibilities? Yes

Preferred Education/Experience:

Prefer 5-6 years of healthcare and/or customer service experience.