Customer Access Senior/UKHC

The primary responsibilities of the Patient Access Senior for the UK HealthCare Patient Access Call Medical Contact Center include: resolution of escalated Patient Access issues; training and coaching Patient Access Associates Medical Contact Center agents; monitoring work group performance, volume, productivity, audits, and accuracy reports; a commitment to excellent customer service; processing standardization activities of workflow and efficiency improvements; and ensuring compliance with University, federal, state, and local regulations.

Remote schedule options available.

Skills / Knowledge / Abilities:

The ideal candidate will possess strong leadership skills, attention to detail, and customer focus.

Physical Requirements:

This position requires regularly sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); and occasionally standing or walking with objects weighing up to 10 pounds. Occasional exposure to cuts/punctures or combative/violent people may also be involved.

Shift:

Primarily days, Mon – Fri, 8am-5pm.

Remote schedule options available.

Preferred Education/Experience:

Five to six years of healthcare and/or customer service experience.