Customer Relations
Job Type: Full-time
Location: Billings, MT
Who We Are:
A&I Distributors is a rapidly growing, family and employee-owned, well established wholesale oil distributor, with nearly one hundred years of history and partnerships with some of the largest oil companies in the world. These partnerships, along with unmatched service to our customers, have enabled the company to grow to one of the premier oil distributors in the nation; a long way from our humble beginnings in 1924.
Role Summary:
Position: Customer Relations
Works With: Purchasing, Credit, Sales Leadership, Marketing, Operations, Finance, and Senior Leadership
Hours: Minimum 40 hours per week, M-F 8 am to 5 pm with one hour lunch
Location: On Site - Billings
Compensation: $20 per hour
Benefit Package:
- PTO (After one year)
- Paid Sick Time (after 90 days)
- Holiday Pay
- Health & Dental Insurance
- 401k
- Profit Sharing/ESOP
- Life and Disability Insurance
- Employee Discount
Key Responsibilities:
- Proactively contact existing customers on a regular schedule to obtain weekly orders.
- Develop and maintain positive, professional relationships with assigned customers.
- Enter customer orders accurately and efficiently.
- Follow up with customers regarding order needs, product availability, substitutions, or other concerns.
- Identify opportunities to increase sales by understanding customer needs and recommending appropriate products.
- Communicate promotions, new products, and other relevant information to customers.
- Coordinate with sales, warehouse, purchasing, delivery, and other departments to resolve customer issues.
- Maintain accurate customer information and documentation.
- Address customer questions and concerns promptly and professionally.
- Monitor ordering patterns and follow up with customers whose purchasing activity has declined or changed.
- Provide exceptional customer service during every interaction.
- Perform other duties as assigned.
- Strong customer service and relationship-building skills.
- Professional and confident telephone communication skills.
- Excellent verbal and written communication.
- Strong attention to detail and order-entry accuracy.
- Ability to manage multiple customers and priorities.
- Comfortable making proactive outbound calls throughout the workday.
- Ability to identify customer needs and recommend appropriate solutions.
- Previous customer service, inside sales, order entry, or account management experience preferred.
- Maintain regular and reliable attendance and report to work on time as scheduled.
- Consistently adhere to assigned work schedules, including scheduled breaks and meal periods.
- Notify management promptly of absences, tardiness, or other scheduling concerns in accordance with Company policy.
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