Customer Relations Representative

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University

Department:

FA Communication & Service - FWS

Time Type:

Full time

Job Type:

Regular

FLSA Status:

Non-Exempt

Work Modality:

Full On Campus Presence

Union:

SEIU Local 500 - Provost & Enrollment Division

This position is part of a collective bargaining unit represented by SEIU Local 500 - Provost & Enrollment Division. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500 - Provost & Enrollment Division.

Job Description:

Summary:

This is a key position in the American University’s Financial Aid Office. The incumbent shall be responsible for managing in-person and electronic inquiries. The position is responsible for triaging inquiries of prospective, current undergraduate, and graduate students and assuring exceptional responsiveness and service as it relates to the walk- in and e-mail inquiries. The incumbent shall also assist in managing the office’s scheduling, procurement and expense reporting needs.

Essential Functions:

• In-Person Inquiry Management: Serve as the first point of contact for the Financial Aid Front Desk. Respond and triage in-person inquiries.