Customer Service Adviser

University of Essex - Marketing, Student Recruitment and Admissions (MSRA)

Location: Colchester, Hybrid

Salary: £23,881 to £26,338 per annum.

Hours: Full Time

Contract Type: Permanent

Placed On: 13th November 2025

Closes: 8th December 2025

Job Ref: REQ09686

Department

Marketing, Student Recruitment and Admissions (MSRA). You can find more information about the department on our website: https://www.essex.ac.uk/information/professional-services.

Duties of the Role

The Admissions Customer Service Adviser is a member the University’s Marketing, Student Recruitment and Admissions team. As the first point of contact for many enquirers and applicants, they play a crucial role in supporting the teams responsible for new student recruitment. The successful candidate will be part of a team that works quickly and efficiently in a constantly changing environment. They provide a helpful, informative and responsive service, ensuring that applicants and other customers have a positive experience as part of their application journey.

Skills and qualifications required

The Customer Service Adviser needs the ability to provide accurate advice in accordance with guidance. They will have excellent oral and written communication skills when handling a high volume of queries – by telephone, in-person, email and Live Chat. They will also need the ability to manage multiple tasks and to prioritise effectively. Please see the person specification for a full list of requirements for this post.

At the University of Essex, internationalism and diversity is central to who we are and what we do. We are committed to being a cosmopolitan, internationally oriented university that is welcoming to staff and students from all countries, faiths and backgrounds, where you can find the world in one place.

To support this commitment we have our Global Forum, a staff-led network that promotes and celebrates the rich cultural diversity among Essex staff, and our Colchester campus based Faith Centre, which hosts regular services, meetings and events organised by our chaplains and faith representatives.

Please see the job pack, which contains a full job description and person specification which outlines the full duties, skills, qualifications and experience needed for this role plus more information relating to the post. We recommend you read this information carefully before making an application. Applications should be made on-line, but if you would like advice or help in making an application, or need information in a different format, please email resourcing@essex.ac.uk.

More information: Working at the University

Please use the 'Apply' button to read further information about this role including the full job description and person specification which outlines the full duties, skills, qualifications and experience needed for this role. You will also find details of how to make your application here.

Our website http://www.essex.ac.uk contains more information about the University of Essex. If you have a disability and would like information in a different format, please email resourcing@essex.ac.uk.