Customer Service Agent

Option 2: Daytime weekday shifts (typically 10am-4pm on various days).

Please be explicit about which option(s) ( 1 or 2 ) interest(s) you.

Versatility and unparallelled reliability is key for the successful candidate – especially for Option 1. Occasionally, but rarely, shift schedules may include some weekday daytime shifts; or weekday evening shifts; and/or weekend shifts.

Location: Manassas, VA

Workplace Type: On Site Required

Sponsorship Eligibility: Not eligible for visa sponsorship

Salary: $15/hour, commensurate with experience

Criminal Background Check: Yes

About the Department:

The Freedom Aquatic & Fitness Center opened in September, 1999 and is one of the largest facilities of its type in Northern Virginia. Located on the Science and Technology campus in Prince William County of George Mason University, the 110,000 square foot facility features a 50-meter competition pool, leisure pool, whirlpool, locker facilities and family locker rooms, gymnasium with two practice courts, cardiovascular and strength training equipment, group fitness, mind/body and spin studios, three racquetball/activity courts, community room and classroom, and outdoor field and sand volleyball court.

About the Position:

Customer Service Agents (CSAs) comprise the nucleus of the Freedom Center’s Customer Service Department – more commonly called the front desk. In this role, CSAs are expected to greet and check-in members, be knowledgeable of and proficient in explaining and processing membership and program registration requests, scheduling Group-X classes and on-site wellness scheduling/check-in, and be familiar with and communicate effectively about every other department and function at the Freedom Center in order to direct members and guests to those who can answer their questions more completely if there’s additional interest. Being the single primary revenue source for the Freedom Center, training in and membership processing and competency, preferably through Fusion, is paramount.

Responsibilities:

Customer Service Agents are expected to:

• Greet and check-in members;
• Be knowledgeable of and proficient in explaining and processing membership and program registration requests;
• Schedule classes and swim-lane reservations, along with on-site childcare scheduling/check-in; and
• Be familiar with and communicate effectively about every other department and function at the Freedom Center in order to direct members and guests to those who can answer their questions more completely if there’s additional interest.

Required Qualifications:

• Previous customer service, cash-handling, and computer/database experience;
• Effective verbal and listening skills;
• Ability to communicate respectfully and effectively with a very diverse and multicultural community population;
• Ability to act with tact and courtesy;
• Demonstrated ability to multitask;
• Ability to work up to the University-mandated ceiling of 29 hours per week if needed, with daytime/evening shift employees willing to work alternating weekend shifts; and
• Must possess or be able to obtain CPR and First Aid certifications within 90 days of hire.

Preferred Qualifications:

• Previous sales experience.

Instructions to Applicants:

For full consideration, applicants must apply for Customer Service Agent at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a Resume for review.

Posting Open Date: July 30,2026

Posting Close Date: September 11, 2026

Open Until Filled: No

Mason Ad Statement

George Mason University is a nationally ranked R1 research university committed to creating a more just, free, and prosperous world. With 40,000 enrolled students, George Mason is the largest and most diverse public research university in Virginia, offering degree programs at the master's, doctoral, and professional level, along with certificates and credentials.

George Mason fosters an All Together Different environment for students, faculty, and staff, driven by our core beliefs. We believe in inclusivity over exclusivity; we believe in advancing our mission by being willing to take risks, not avoiding them; and we believe our best work is possible when we apply our diversity of origin, identity, circumstance, and thought.

Equity Statement

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.

Campus Safety Information

Mason’s Annual Security and Fire Safety Report is available at http://police.gmu.edu/annual-security-report/