Customer Service and Professionalism PT Instructor, Professional Certificate Programs

Job Summary

Provides quality and technically relevant instruction in the assigned program. Follows departmental guidelines, policies, procedures and relevant regulations.

Responsibilities

• Provides quality and technically relevant instruction of course curriculum
• Teaches students learning strategies
• Conducts teaching and instructional activities using educational equipment, manipulatives, props, and other learning aids
• Provides continual feedback and various methods of assessment measurement
• Assesses and records grading for all homework assignments, quizzes, and tests
• Completes paperwork associated with classroom and project management
• Participates in marketing of courses to prospective students
• Assists with course and/or program evaluation and continuous improvement
• Maintains acceptable program quality and satisfaction scores
• Keeps Program Manager informed of any curriculum or student code of conduct issues
• Records attendance in learning management system

Required Qualifications

Bachelor's Degree from an accredited institution of higher education. Five (5) years of experience in a customer-centric professional environment.