Academic ConnectThe Customer Service Representative is the primary contact for Parking Services, HU Housing, and ID card services, providing support via walk-in, phone, email, and product-specific websites. Responsibilities include advising on ID card eligibility, processing ID card orders, handling parking permits and violations, assisting with HU Housing inquiries, providing Notary Public services, reconciling transactions, and troubleshooting issues related to university systems. The role requires maintaining accuracy and security of confidential information.
Qualifications: High school graduate or equivalent with at least three years of customer service experience. Excellent communication and analytical skills are essential, with a preference for a college degree and experience in a university setting.