"Customer Service Clerk, Restorative Clinic, Penn Dental Medicine"

Job Description Summary

The Customer Service Clerk is a critical position in the support of the dental clinics of Penn Dental Medicine. Clerks are responsible for the dispensing, collection, and inventory of dental instruments, equipment, and consumable supplies utilized in the clinics for the treatment of patients, both real and simulated, as well as for the education of student doctors.

Job Description

Customer Service Clerks with Penn Dental Medicine clinics are responsible for the dispensing, collection, and inventory of dental instruments, equipment, and consumable supplies utilized in the clinics for the treatment of patients, both real and simulated, as well as for the education of student doctors. Clerks identify all instruments and materials dispensed to pre-doctoral students, defects and send small equipment out for repairs, sterilize pre-doctoral student owned electrical handpieces, as well as small miscellaneous instruments. Clerks are tasked with creating exceptional experiences for our faculty and staff by providing a high level of customer service, helping Penn Dental Medicine "Shape the Future of Care".

Responsibilities include:

• Accurately identify individual instruments. Dispense & collect instruments, materials & small equipment cassettes, & materials dispensed in all pre-doctoral clinics.
• Sterilize pre-doctoral student owned electrical handpieces, small burs, and miscellaneous instruments. Disinfect and wrap small equipment. Send equipment out for repair when needed.
• Prepare for pre-doctoral license exams twice a year. Set up & breakdown supplies, materials, and clinic before and after exams. Work with other team members and close the clinic at the end of session. Prepare and restock for the next day the clinic is open.
• Cross-train and rotate throughout the other three clinics as needed based on business needs.
• Regularly check oxygen levels on oxygen tanks and track/accurately account for crash cart materials.
• Replace expired material in clinic crash carts.
• Perform other duties as assigned.

Other expectations of the position include:

• Candidate must be available to work a scheduled shift of 11:30AM - 8:30PM, Monday through Friday.
• Ideal candidates will value and exhibit punctual attendance as well as take responsibility for all work activities; follow through on commitments; implement decisions that have been agreed upon; maintain confidentiality with sensitive information; accountability through acknowledgement and learn from mistakes.
• Consistently exhibit professionalism, respect, optimism and energy; learns new skills and performs work in different ways.

Qualifications

A high school diploma or GED and 1 - 2 years of experience or equivalent combination of education and customer experience is required. Experience with Windows-based software required; dental software experience preferred. Knowledge of dental terminology and dental procedures preferred. Excellent customer service and oral and written communication skills required.

Job Location

Philadelphia, Pennsylvania

Department / School

School of Dental Medicine

Pay Range

$16.83 - $22.12 Hourly Rate

To apply, visit application page